Mr. Tire Auto Service Centers Reviews Summary

Customer Service

Pros:

• "John greeted me with a warm smile and handshake (as always) as if we have been close friends for many years."
• "John,the manager at Mr.Tire Voorhees, couldn’t have made our inconvenient afternoon any better!"
• "John was extremely helpful and had given me a great price on my tire and warranty."
• "John at the front desk was extremely nice and funny!!"
• "The manager has a very great personality and even knows his customers by name."
• "These guys are always honest, quick and efficient."
• "Always a friendly and helpful staff."

Cons:

• "The first associate we encountered was uninspired and almost annoyed that we were there."
• "Kid working on my car decided to go through my personal belongings in my car then comment on my personal belongings as I was leaving making it known he went through my things."
• "Had a terrible experience in my recent visit to Mr Tire."
• "I feel cheated by Mr Tire."
• "Every time when I’m going for oil change and John is not there, I have a problem."
• "The gentle men at the front desk was not helpful at all and didn’t have anything to say even to suggest what I can do next."
• "I went here for the first time for new tires and probably will not go back... I had to bring my car back because the tires were not balanced properly and the alignment they did left my steering wheel crooked."

Pricing

Pros:

• "The cost was less than the quote. I appreciated the honesty and savings!"
• "Affordable and comparable to other places."
• "The prices are good and they cut you discounts I would highly recommend this place to anybody who want to use it."
• "John was professional, honest, and fair with his pricing and what needed to be done."
• "The deal he offered was great I hurried in and got my tire fixed."
• "Everyone was friendly and understood my needs at an affordable price as well."
• "I'm a shop-around-for-the-lowest-price kind of guy and it's rare that I find a more competitive price than Mr. Tire."

Cons:

• "The price gouging by this company is outrageous!"
• "Bought tires elsewhere took them to get mount and balanced... now the price went from $110.00 to $230.00 not so good of a deal now."
• "The up charges for parts are equal to Mercedes and BMW but I don’t own one of those!"
• "They want the price for the tire and then charge extra fees for labor miscellaneous fees and other fees when other places include that with the price of the tire."
• "I spent more than $140 dollars there which aggregates me even more, I won't be returning."

Efficiency

Pros:

• "I'm usually in and out within 30 minutes even on days where I don't have an appointment."
• "Got an appointment the same day within an hour."
• "The techs brought my car in and finished my tire replacements in an hour."
• "The whole process took less than a half hour."
• "I was in and out in under 10 minutes."
• "The technician removed the screw and patched my tire quickly!"
• "They actually took very good care of the car and adjusted the alignment properly."

Cons:

• "As of July 10, 2020 I changing my rates for Mr. tire for “0”."
• "It's been over 3 months already that I did not drive the car. I could not reach Mike. SHALL I REPORT THIS BBB???"
• "Because of the road blockage for a different location, it closed the building and I couldn’t get my car fixed up. Thankful for this location’s quickness and willingness to meet my needs and get me in before the end of the day!"
• "Careful if you go and don't have the key for the lugs on hand."

Honesty

Pros:

• "These are good honest people."
• "I've never had issues with any of their work being done poorly or incorrectly."
• "When they checked my car they noticed I didn’t need everything other places were telling me I needed."
• "They could have easily used that as an opportunity to sell me an oil service that I really did not need but they are honest people and run a great business!"
• "At this location, however, I have had enough occasions where something was found and others where there were no additional issues, that I feel John and his crew are honest and forthright."
• "They didn't force me to buy anything I didn't need."
• "The mechanic even returned the tire iron and jack crank handle to their proper places in my trunk."

Cons:

• "I don't think he was lying to me. I think he was being honest. I just don't think I'll be going back."
• "On that note, I will never ever go to that place again and I will never ever recommend that place to anyone I know."
• "No thanks Mr. Tire! I’m glad I found another place."