Tiffany's Bakery Reviews Summary

Customer Service

Pros:

• "The baked goods are great, but the customer service is even better. Deanna is always so kind and pleasant."
• "I would like to thank Jonathan for his outstanding customer service. He was very courteous, friendly, patient and had a very pleasant smile and most of all outgoing."
• "This place is wonderful. I placed a cake order but had to change my pick up date, the staff was wonderful and helping me with all my changes...upon picking up my cake I was greeted by staff Deanna. She was awesome."
• "All the staff has been friendly and helpful whether in person, over the phone or via email."
• "They give quick responses and do their best to take care of your needs the best they can."
• "Thank you so much to the wonderful lady (Deanna)... Thank you for having great customer service and communicating with me the whole time."
• "Deanna was the best! She helped me get a cake for my friend's birthday and we had a great conversation."

Cons:

• "I attempted to contact the shop to inquire about their operating hours due to the holiday weekend. Someone picked up, put me on hold and then ended the call."
• "There's a black woman there that's pretty rude and was being very short with me while throwing the baker under the bus."
• "The girls weren’t even paying attention to what I was saying."
• "The workers need to have a better attitude and their attitude takes away from the quality of cake."
• "Employee that waited on me was not that interested in waiting on me and her attitude towards me was about the same."
• "Stay clear from this place because the staff are unprofessional."
• "The staff was clueless about my order when it was picked up so my pick up person had to wait 20 minutes while they find my order."

Cake Quality

Pros:

• "The cake was delicious-- we will be back for the next occasion!"
• "The details on the cake were immaculate! I sent in a picture and she did everything PERFECT."
• "They have NEVER disappointed me!"
• "I bought a Neapolitan Strawberry Shortcake for my fiancee's birthday and it was delicious!"
• "I recently ordered a cake from them and it was delicious—lots of icing, which I love."
• "Ordered my birthday cake and had HIGH expectations. This cake not only met them but exceeded those expectations in SO many ways!!! First of all... the flavor was unmatched."
• "The cake itself was equal parts stunning and delicious."

Cons:

• "Mediocre chocolate cake - dry and crumbly, as if it were a few days old...which it probably was."
• "Strawberry chocolate(neapolitan?)shortcake was very dry, strawberries filling it doesn't taste fresh at all."
• "The vanilla part of the cake was a little dry."
• "We decided to try the cake and it was awful. So dry! Never again."
• "The cake was hard and icing was stiff as a brick."
• "However I was disappointed with my latest purchase of their award winning Strawberry shortcake. It was old, dry and the fruit was rubbery."
• "The cake was very sloppy, and it was clear it was rushed."

Delivery & Pickup

Pros:

• "Their delivery and coordination with our florist was flawless."
• "I placed an order pretty late the evening before and they had it done at my pick up time."
• "Not only did I place my order before 5pm the day before, but they delivered it from Philadelphia to NJ by 12pm the next day."
• "When the delivery person arrived at the wrong location, they called me and told me that nobody had actually called them to change the address. In the end, the delivery person delivered the cake free of additional charge."
• "Also, ordered three days ahead online and just let them know when I wanted it ready."
• "Today I ordered an chocolate strawberry short cake that wasn’t on the menu for today at the very last minute and Tiffany’s Bakery made it specifically for me!"
• "I have used this bakery several times while my son is attending school in Philadelphia. They have a tasty product and are EXTREMELY accommodating."