Costco Wholesale Reviews Summary

Customer Service

Pros:

• "The staff is well trained, friendly, knowledgeable and helpful."
• "Friendly employees...this Costco is great!"
• "The customer service on that day was great."
• "Customer service was excellent and the hearing aid center and vision centers were eye opening (no pun intended). Highly professional throughout."
• "The staff is nice and have been helpful on many occasions."
• "Always a friendly face meeting you at the entrance."
• "Helpful friendly staff."

Cons:

• "The store is super crowded. Hardly any physical distancing."
• "Most of the employees working at the Brookfield, CT Costco are rude, disrespectful and condescending."
• "Incredibly unbelievably rude and not helpful."
• "The staff is hard to find."
• "I don't have a clue what's the problem the employees have at this store but they are by far the surliest bunch I've ever had to deal with."
• "Some of the ‘customer service’ reps are very rude in this location."
• "They never greet us.. Even the bigger bosses.. if you ask them a question you are lucky if they hear you."

Product Selection and Prices

Pros:

• "Costco is like a little adventure, there's always new things to see!"
• "They have exceptional prices in gas & household items."
• "Executive membership pays for my membership with the annual cash back on items I’ve purchased during the year."
• "I like the array of different snacks and food options that you are able to buy in bulk."
• "Better prices than the other club stores!"
• "Really like the selection of items that Costco provides."
• "Seems to have a better selection, to our tastes."

Cons:

• "You should really do your homework and know the prices before going there."
• "However somehow this store doesn't have tofu the important protein source for vegetarian diets."
• "Get your membership from BJs or go to Walmart, pricing is basically the same."
• "If you dont know your prices you can easily be fooled by them."
• "Costco has increased their variety of products just not to the extent that retailers do."
• "Also, they dont have a great vegetarian and vegan selection."
• "Their pricing is not always a bargain."

Store Experience

Pros:

• "This location is well maintained, always have items in stock, helpful staff and good prices."
• "The bathrooms are clean."
• "Well staffed, most items in stock, most services available."
• "Love it, plenty of parking, tire center, gas station."
• "The place is very well stocked and has a variety of great items for good prices."
• "Most of the shelves were well-maintained and organized."
• "Store is clean and well organized."

Cons:

• "Parking terrible."
• "The parking is ridiculous."
• "The place always seems crowded and it's a major effort to find anything."
• "The only bad thing about going to one of the most popular warehouse stores is finding parking and dealing with the crowds on the weekends and holiday shopping days."
• "Parking is such a hassle. Literally have to fight for a space."
• "The parking lot always seems to be a nightmare."
• "This Costco has the worst parking lot I have seen."