Costco Wholesale Reviews Summary

Staff and Service

Pros:

• "The staff are friendly and helpful, and are always willing to assist customers with any questions or concerns."
• "Very friendly staff, never had a problem they didn't fix 100%."
• "Very professional stuff team who are working organized and very polite and friendly."
• "Friendly and helpful staff."
• "Elizabeth and Gabriel went out of their way to help me with getting my refund."
• "The managers & employees are very nice & professionalism is on point."
• "Every employee I had the chance to interact with were all very pleasant."

Cons:

• "Hope this kids had a better day at his job."
• "Costco management doesn't assign enough cashiers to serve customers."
• "The worst costumer service. Me and my wife went to check it out, we wanted to become members but wanted to look around first the people in the entrance treated us like it we were shoplifters."
• "They talk back to you and make rude remarks."
• "The staff over here is really really rude."
• "Cashiers are now rude and detached."
• "The worst customer service I have ever experienced."

Store Layout and Cleanliness

Pros:

• "Products are organized."
• "The store is clean and well maintained."
• "The store is clean and well-maintained, with plenty of space for customers to move around and browse the merchandise."
• "The warehouse is always clean & stock."
• "Costco in Rego Park has consistently exceeded my expectations with its impeccable organization and cleanliness every time I walk through its doors."
• "The warehouse was a large open space; clean, with excellent lighting."
• "Really clean Costco, however the parking is abysmal."

Cons:

• "The store layout is a little odd."
• "The exit layout is really messy and disorganized."
• "The items are placed all over the store, not good if you're in a hurry to get in and out."
• "Every single stall was full of urine and toilet paper."
• "This place is horrible!!! always full and the food court is always nasty and not clean."
• "Public bathrooms need improvements though."
• "This is one Costco I would never ever go back to it is the worst store layout I have ever seen it's like walking around in a dungeon."

Parking and Accessibility

Pros:

• "There are literally 4+ multi-level parking garages within a 3 block radius of this place."
• "Convenient location. Garage parking and easy to find a spot as people are always leaving."
• "Parking is right next to the store. A subway station is close by."
• "Great prices; conveniently located near a local train stop in a mall with a huge parking garage."
• "Located at very convenient place."
• "It's also close to the 63rd Street stop on the R or M in Rego Park and the bus stops nearby."
• "Walking distance from my home, very convenient."

Cons:

• "It's extremely difficult to get to a spot due to the narrow parking decks."
• "You have to pay for parking."
• "Customers double park in the front door, and it always makes the traffic jam at 97th Ave."
• "Also finding a spot next to the store in the garage on a weekend is difficult."
• "The parking garage is a hell that is simply not worth experiencing."
• "You have to use the parking garage and must pay for the “privilege” of circling endlessly to find a space if you come at the wrong time."
• "Parking can be hard to find sometimes."

Product Availability and Pricing

Pros:

• "Meet prices are very good compared to other stores."
• "Costco have quality stuff at a bit lower cost equivalent/less/more than your yearly membership fee."
• "Very flexible with their return policy."
• "With my Costco membership I get a discount on my prescriptions."
• "They have a variety of name brand items at prices that you can't buy in retail."
• "Great prices on bulk items."
• "Prices are unbeatable."

Cons:

• "Many items are not available here."
• "They lack variety because they have done the homework for you and have narrowed down to fewer choices mainly based upon quality."
• "Everything I asked for was not available and to top it off they charge you for parking your car."
• "Not all items are a bargain."
• "I find their fruit prices to be on the high side."
• "You have to pay for parking not worth the membership fee and the items are way to over priced."
• "Seems like Sam's Club is cheaper."