Costco Wholesale Reviews Summary

Staff and Management

Pros:

• "I was greeted by the warmest (more approachable) manager Anthony."
• "Associate Joe was super knowledgeable. He walked us through all our options efficiently and made our general shopping experience easy and enjoyable."
• "Jonathan, the night manager saw me struggling with the items I had in hand and offered his assistance."
• "Great people like this make a huge difference when it comes to where people want to go and spend their money."
• "The staff are great and very helpful."
• "Staff is very friendly, gas station attendants are cool too."
• "Very efficient service. I have been to a few locations, and these were some of the friendly people."

Cons:

• "Customer service is in decline! Starting with the fact that they treat people as thiefs instead of customers."
• "The staff that work in cashier’s especially in the self checkout are really nasty people with no proper training or education."
• "This Costco is not managed that well, too often carts are everywhere except for the areas they should be."
• "Basim the assistant manager is hostile. Would not allow my daughter to make a purchase on my behalf."
• "The man in the vision department always nasty every time I’ve ever had to deal with him."
• "Employees are extremely rude and obnoxious!"
• "Everyone is nice at the store except for the greeters at the door. They're very unwelcoming."

Store Experience

Pros:

• "This Costco is always clean too!"
• "Been going to this Costco for years, it's Costco so take that with what you will. The store itself is really clean and staff is really nice."
• "The store was clean, and items were easy to reach."
• "Always a good experience at this Costco."
• "Store is always well stocked."
• "Costco offers an exceptional shopping experience."
• "Costco Wholesale is the ultimate one-stop shop for all your household needs."

Cons:

• "Where is Costco ever? This store is continue to go downhill since Covid."
• "This place is too busy for the size. Awkward and difficult entry/exit with traffic like it's Manhattan."
• "Parking is horrendous."
• "Parking situation is horrible."
• "It is always difficult to get a parking spot."
• "Parking and the crowds its crazy."
• "Place is good enough, but the crowd is so heavy that it gets difficult to move with carts inside."

Products and Services

Pros:

• "Self check out was quick."
• "Food court great."
• "They also have a gas station on the property."
• "Also they have the best prices on gas, so fill up when you come here!"
• "This Costco even has a gas station and tire center."
• "Pure Genius. High quality products and food."
• "Kirkland house brand offers variety and some really good quality items."

Cons:

• "Just had such a bad experience at the self checkout."
• "The $4.99 Costco's rotisserie chicken from Clifton on several occasions still has blood on the joints."
• "I keep getting charged twice for the same things."
• "The berries are either already mold-riddled or get mold within a couple of days in the fridge."
• "Costco must keep the chickens a few more minutes in the oven to ensure they are fully cooked."
• "They can barely maintain stock of anything."
• "I couldn't find chicken boneless skinless, I think stocks did not last."