Costco Wholesale Reviews Summary

Customer Service

Pros:

• "Self checkout moved quickly and staff were quick to resolve any issues keeping things going."
• "Everyone who works there is extremely helpful and sincerely care about what your needs are."
• "Staff are friendly and helpful when you ask."
• "Thank you to the young lady that purchased my daughter's items for her."
• "Often, the workers who work here are nice and helpful."
• "The staff is helpful."
• "Everyone that works there is very helpful and pleasant."

Cons:

• "Costco should have had a sign out front letting people know that the card machine was not accepting certain cards."
• "Arrogant and unfriendly employees throughout the store."
• "Staff is rude and mean."
• "The Asian cashier was very rude."
• "Costco pharmacy has horrible customer service."
• "They literally want to pester and annoy you as much as possible to give them more money by upgrading your membership or taking out a credit card."
• "Costco please re-train Suzanne she is rude for no reason!"

Shopping Experience

Pros:

• "The parking lot is large. Although many drivers insist on a front row spot. My suggestion: Go around on the right of the building which leads into the back of the east lot. Finding a parking spot is then child's play."
• "I was in and out very fast since I had an idea where things were located."
• "Their sales seem to be amazing, we stumbled upon a $45 sale of ON whey protein when they're currently around $80!"
• "The food court is near the entrance and cash registers- prices are pretty affordable, and they even have items like acai bowls."
• "They have some good brands only available to them."
• "Do you like spending over 500 dollars on average because you can't pass up giant portion of great sales?"
• "Love to sample new items and to find new seasonal items."

Cons:

• "Lines are too long I always end up walking out, BJs much better, will be switching."
• "Long line to get your receipt checked at exit."
• "Overly crowded and narrow aisles for maneuvering particularly near the checkout."
• "I hate the extremely long and unorganized lines that usually start clogging up the aisles."
• "Always spend more time getting out the store because my receipt needs extra scrutiny, I guess because of my brown skin."
• "It might be intended with a marketing strategy, but moving merchandise around is quite annoying and frustrating. It doesn't work for us. Food shopping is not a sightseeing event for us. Not going back. Too bad we recently renewed our membership."
• "The layout of the entrance, exit, and return center at this particular Costco is quite disorganized."

Product Selection and Pricing

Pros:

• "Completely worth the membership fee with the amount you save."
• "The prices are outrageous in a good way. This is bulk buying at it's best."
• "Variety is great."
• "They have a really good selection of organic and non-GMO foods and many vegan options to choose from."
• "Costco offers high quality items at a discount for buying in bulk."
• "Great Costco. Really good selection."
• "They had selections from out of the country which was nice."

Cons:

• "Not much of a selection and few name brand items."
• "The only improvement I would be happy to see is less Kirkland brand products and more other brands."
• "Variety has been somewhat declining over the years, despite the increased membership fees."
• "Also they did not have rotisserie chicken there yesterday."
• "This particular location is over thirty years old, has a smaller selection than larger Costco stores (e.g. no frozen mangos) and the store is always overcrowded."
• "No deli where you can get your coldcuts."
• "The one thing I dislike that Costco does not and BJ's does is put signs at the end of the aisle to tell you what's in each aisle."