Costco Wholesale Reviews Summary

Category: Warehouse store

Address: 1055 Hudson St, Union, NJ 07083, USA

Phone: +19088101458

Rating: 4.5
based on 262 reviews.

Customer Service

Pros:

  • "Staff is always pleasant when I need help."
  • "I love Costco and this location in particular is great, staff is super friendly and helpful."
  • "The staff are friendly and I know I'm saving money on what I buy."
  • "LP was super helpful, friendly and professional - he provided me with the best customer service."
  • "This store is huge. They have great customer service and the line moves very quickly."
  • "Ashley was so welcoming! So kind. Really made me have a great experience."
  • "The guy running customer service with the space tattoo was extremely helpful."

Cons:

  • "The staff were rude and ain't smiling especially the one at the return and exchange department at the nuinion warehouse."
  • "She was unable to handle a simple request of a customer who was already worried losing her phone."
  • "Today I had an extremely unprofessional, unpleasant and plain rude interaction with floor manager Andrew and supervisor Sharon, very discriminatory too and plain non human approach."
  • "Never in my 25+ years going to Costco or living in the US have I been looked down upon and treated so poorly for not being able to speak English well."
  • "Completely rude and I also felt profiled due to my ethnicity."
  • "Very unprofessional and rude service, especially the cashier Andre."
  • "Marilyn, the one with the funny looking short blonde hair from 1985 at self check out was extremely rude."

Store Experience

Pros:

  • "Like other Costcos it's a great place to shop for what I usually get and to discover new products."
  • "Always always fresh stuff I been going there over 20 years."
  • "I love shopping at Costco Wholesale! The store is huge and always well-stocked with a wide variety of high-quality products at great prices."
  • "It's clean, well-lit, the prices are clearly marked, and obviously there is a host of savings here."
  • "Our trip was pretty good. Even though lots of people were shopping at the time, the store seemed spacious."
  • "Costco's always a great experience."
  • "It has absolutely everything quality at the most competitive prices with a one of a kind return policy."

Cons:

  • "Long wait lines outside. Lots of people coming out however they not letting people in."
  • "Kind of chaotic on Saturday afternoon I went."
  • "Long lines for everything: returns, checkout, food court."
  • "I'm no longer sure if it's cost-efficient to continue to shop there when grocery stores are now having sales that are pretty good."
  • "They're charging almost $70 for membership now and they have dramatically went up on their prices."
  • "Over the last couple of months, I have at least three instances where I found expired salad, rotted or moldy produce still on shelf."
  • "This particular Costco is not great. Costco as an experience is good but this store is NOT organized and really crowded all the time."

Product Selection and Pricing

Pros:

  • "This costco carries a lot of goodies that some costco don't have."
  • "They recently opened a gas station here."
  • "I do like the big varieties of products they offer."
  • "They have the best electronics / electronics warranty."
  • "Costco practically has everything you can think of...some over the counter pharmaceuticals..you can get your eye and hearing test done..food and groceries..furniture..clothes...appliances..etc. even a car...Costco is the G.O.A.T."
  • "This Costco has a good selection of seasonal items too."
  • "Costco always has a great selection."

Cons:

  • "But why all cosco ran out of my regular Kirkland Jasmin rice. Been looking for that rice a while now."
  • "Everything sitting on those racks, you have to buy multiple packs as minimum quantity."
  • "I have been to other Costco stores with a better selection."
  • "Walmart is a million times better in terms of selection, variety, and price."
  • "Prices are a bit exorbitant for some items."
  • "Not all products are high quality (food, clothing, electronics)."
  • "The worst part is the price of everything."

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