Fred Beans Acura of Abington Reviews Summary

Customer Service

Pros:

• "Excellent customer service."
• "Unbelievable customer service."
• "Everyone- from the manager to the service team personnel-was professional and helpful."
• "The service technician was very courteous, provided status updates, and got my wife out the door quickly."
• "Robin in Service is excellent!"
• "I can honestly say Robin P., the service advisor at Acura of Abington (formerly Sussman Acura) is the most professional and knowledgeable service advisor I have ever dealt with."
• "The ladies Ms.Robin & Maria are exceptional. They both are very friendly knowledgeable, & professional."

Cons:

• "The technician flipped out, slammed the door of my car and took off like a maniac."
• "The service team and the dealership does not want to take responsibility or ownership of the problem."
• "Very rude service department."
• "We have made several phone calls into the dealership and each and every time, we were told that the Service Manager is busy."
• "I trusted the dealership to have professional work done the vehicle I purchased from them to begin with and received nothing but unpleasant service and attitude from the tech possibly damaging something inside my car."
• "Worst customer service I have ever experienced. It's like they don't even want to sell cars. Will never be going here again."
• "The level of service I've gotten from the team at Acura of Abingdon is an affront to customer service everywhere."

Sales Experience

Pros:

• "This is the best experience I've had going to a dealership!"
• "I would recommend Sussman Acura to all my friends and family."
• "I was completely satisfied with my entire experience and would highly recommend this dealership to anyone who asks me."
• "I recommend this dealership to anyone who is looking to purchase or lease a car. You won't regret it!"
• "We had the best experience at Sussman Acura. Working with Adam and John was easy and enjoyable."
• "I would absolutely recommend this dealership to my family and friends."
• "I’ve already recommended Sussman Acura to three friends."

Cons:

• "I am severely disappointed with Sussman Acura; you have lost not only my parents business and mine but much of my respect."
• "Do not ever buy a car here......"
• "WE will NOT be returning to this dealership, EVER!"
• "I see Fred Beans has bought this clunker of a dealership."
• "For this reason i must say i don’t trust this dealership and don’t recommend shopping here."
• "I DO NOT RECOMMEND!!"
• "The worst dealership ever!"

Finance Department

Pros:

• "Tim Baum from the Finance Department was very helpful."
• "The finance person also helped make the paperwork very quick and easy."
• "Tim Baum, finance manager, for staying late and going the extra mile to make sure I was comfortable with my warranty options."
• "Tim helped us with the financing and gave us his undivided attention."
• "Thank you Tim, the finance guy. They were definitely a great team."

Cons:

• "Finally, Tuesday evening Charlie told me that the dealership won't honor my purchase and they want to increase the price of the Car."
• "Took another week and multiple calls but they did finally refund the deposit to my cc after I threatened to report it to my cc company."
• "I was charged for the diagnostic test ($180.00), even though they couldn't tell me for sure what the problem was."
• "And then he went on to give me a price $1,000 over the regular price."

Vehicle Quality

Pros:

• "Very upfront about pricing and provided a great price right away."
• "Buying my Acura RDX was the most positive car transaction of the six new vehicles that I have purchased."
• "Proud owner of a gently used 2017 RDX."

Cons:

• "More importantly, the car had very noticeable damage on the rear deck lid and bumper cover that wasn't there when I initially looked at the car."
• "They sold me a car that is basically illegal."
• "Ordered a set of all new tires from them to be installed – they installed wrong tires with white gunk around them telling me it’s ok to have it like that."
• "The detailing on the car looked like a 3yo did it."
• "No one noticed the damage on the car pre-delivery? Cmon Man."
• "Tires weren’t balanced correctly and the car produced a lot of vibration going above 70 mph."
• "My car still produces vibrations at any speed higher than 70 mph."