"Curt treated my wife and I like royalty through the whole seamless process."
"We were always met with a smile and we were given the space and knowledge to make an informed decision."
"Justin was honest, no extra hidden charges and fees and straight to the point."
"Vanessa was patient as I test drove multiple cars, knowledgeable about each one."
"He went above and beyond the definition of great customer service."
"Curt was very helpful. He got back to me right away and gave me the ball-park numbers and set up a day to meet me."
"Sal was in constant contact via phone/text throughout the process to answer all my questions."
Cons:
"Even if you’re having an appointment there, there is a total chance that nobody will come to help you."
"Scheduled an appointment for test drive today for 5.45 PM. The assigned person was not available, waited for 30 minutes."
"When I went to the dealer, they showed me a different car, and when I confronted why they wasted my time making the appointment for the wrong car, this guy named, Justin came, intercepted the conversation and said 'Are we done here?' and asked me to leave."
"Louis approached me and this is when the worse experience of my 9 years with Acura started."
"The salesperson did not care at all. He did not pay any attention to us at all."
"I called Acura to get an update and received the nastiest attitude from the same salesperson."
"This place refuses to help…. Call Acura financial and go to DMV is what I was told…."
Purchase & Leasing Experience
Pros:
"This was one of the easiest car purchases that I have ever made."
"Everything was fast and easy I didn't have to spend my whole day at the dealership I was in and out."
"So happy with the quick and easy process."
"The overall transaction went smoothly, and we are very satisfied."
"It was like dealing with a friend, no pressure very honest."
"The experience going from a lease to purchasing my car was such a smooth process all thanks to Justin Felix and Park Ave Acura."
"Signing of the lease with James Lundy literally took 8 minutes."
Cons:
"Service on the other hand feels like a scam so buyer beware."
"Been waiting for 2 parts for months. I still have to pay the lease even though I can't drive the car."
"This dealership has refused me a loaner car even though I leased it from them."
"They are acting like it's an exotic vehicle or something."
"Feels like cheated. I got MDX two month back, I just found a cut in one of rear tire, not sure how it passed certification process and they can’t do anything about it."
"I’ve been waiting over a week to have the overnighted plates shipped to me."
"Bunch of thief’s that just took my hard working money, lesson learned…."
Vehicle Quality & Selection
Pros:
"I love my new Integra. I’ll definitely come back for that MDX my wife wants too!!"
"The car itself is amazing and I’ve already had multiple people ask me about it as I go about my daily business."
"I got a really good deal on an Acura 2020, didn’t get such a great deal on customer service."
"This has been my second used car purchase from Park Avenue Acura, and I can honestly say that every used car isn't the same, but I'm satisfied with the purchases."
"It’s a fantastic daily driver."
"My 6th Acura lease, but my first SUV."
"I am now the proud owner of a stunning Acura MDX Type S."