Address: 150 W Lancaster Ave, Ardmore, PA 19003, USA
Phone: +18448848651
Rating: 4.5
based on 332 reviews.
Customer Service
Pros:
"The customer service was excellent and we will 100% be returning for all future servicing that is needed for our car."
"The team of Billy, Jamie, and Scott made my day with exceptional customer service."
"Great customer service especially compared to some other dealerships."
"They collectively could not have been more professional, helpful, and friendly."
"The employees are so pleasant and they keep me up to date via texts on the status of my vehicle."
"The people in the service department genuinely care about providing a positive experience."
"The service folks were extremely friendly and knowledgeable."
Cons:
"Very sloppy job overall - they don't wash cars anymore, they don't do body work, they just send you to go somewhere for all of this."
"I am driving on expired temp tags and no one will return my calls...."
"This dealership is terrible and I am glad I did not push to buy a car from them."
"Be careful... they don't stand by their vehicles and they certainly don't stand up for their customers."
"Overall, very poor experience and would not recommend to anyone."
"Worst customer service I have ever dealt with!"
"I was most disappointed in the sales team lack of follow up and willingness to discuss options."
Sales Experience
Pros:
"If you're in the market for a new or pre owned vehicle, I would highly recommend Piazza Acura of Ardmore."
"One of the best dealerships I have ever dealt with!"
"I would definitely recommend stopping by to see if the Piazza team can help you find your next car."
"I’m glad I did my research and found a dealership that cared more about its customers rather than a onetime sale."
"Out of 3 dealership I have been to in PA. You guys have been the best."
"The atmosphere was genuinely warm & welcoming."
"Everyone was so incredibly friendly, I am a young woman and tend to feel taken advantage of when I am at dealerships or any auto center, and I felt so respected and I fully trusted them."
Cons:
"UPDATE: Don’t buy your car here!"
"I met with 'senior car sales agent' Jonathan kapusnick for a vehicle... He didn’t have a smile on his face, unapproachable, and lacks empathy."
"On top of that, they sat on my financing paperwork for a month so my loan never got set up."
"They DO NOT provide 'Navigation System Manual'. You are on your own to figure out the complex Acura technology process, and make as many runs to your Salesperson for help."
"Finally the general manager answered and proceeded to berate me and tell me I did not know how to say yes."
"I wish I could give less than one star. This was the worst buying experience I have ever encountered."
"Do not go here if you are a woman or have real questions."
Vehicle Condition
Pros:
"This car does not have even a little scratch! Unbelievable!"
"Nick was absolutely awesome. Car was ready on time and communication was outstanding."
"They wash and vacuum your vehicle, and if the weather is bad they give you a coupon to get the vehicle washed for no charge at a local car wash."
"I just bought a 2019(but looks brand new!) Acura ILX and I absolutely love it."
"This car is like a brand new car. I'm still getting the smell of leather as a brand new car has."
"I am now an Acura man :). The whole experience was great for me and my wife."
"We bought our first Acura TLX today from Piazza Acura of Ardmore and we like it too much."
Cons:
"There were various scuffs and scrapes on the car (brand new car)."
"The Vehicle that when all is said and done was gonna cost me about $50k wasn’t even clean let alone detailed."
"They ran 'diagnostics' on the car for 3 days and then stated that the car shows 0 miles which indicates 'tampering'!"
"They sold me a CPO Acura with bad brakes and after driving back and forth multiple times they tell me it was squeaking from sitting in the lot and from 'rust' which was a flat out lie...."
"Around (2) months after purchasing the car, the emergency brake warning lights turned on, indicating a failure."
"They only passed our car for an emission inspection, saying that we needed to fix $6K worth of things before the car would pass a state inspection."
"It was a mistake to buy Acura from them... Waste of time and terrible quality, premium prices."