Piazza Acura of Ardmore Reviews Summary

Category: Acura dealer

Address: 150 W Lancaster Ave, Ardmore, PA 19003, USA

Phone: +18448848651

Rating: 4.5
based on 332 reviews.

Customer Service

Pros:

  • "The customer service was excellent and we will 100% be returning for all future servicing that is needed for our car."
  • "The team of Billy, Jamie, and Scott made my day with exceptional customer service."
  • "Great customer service especially compared to some other dealerships."
  • "They collectively could not have been more professional, helpful, and friendly."
  • "The employees are so pleasant and they keep me up to date via texts on the status of my vehicle."
  • "The people in the service department genuinely care about providing a positive experience."
  • "The service folks were extremely friendly and knowledgeable."

Cons:

  • "Very sloppy job overall - they don't wash cars anymore, they don't do body work, they just send you to go somewhere for all of this."
  • "I am driving on expired temp tags and no one will return my calls...."
  • "This dealership is terrible and I am glad I did not push to buy a car from them."
  • "Be careful... they don't stand by their vehicles and they certainly don't stand up for their customers."
  • "Overall, very poor experience and would not recommend to anyone."
  • "Worst customer service I have ever dealt with!"
  • "I was most disappointed in the sales team lack of follow up and willingness to discuss options."

Sales Experience

Pros:

  • "If you're in the market for a new or pre owned vehicle, I would highly recommend Piazza Acura of Ardmore."
  • "One of the best dealerships I have ever dealt with!"
  • "I would definitely recommend stopping by to see if the Piazza team can help you find your next car."
  • "I’m glad I did my research and found a dealership that cared more about its customers rather than a onetime sale."
  • "Out of 3 dealership I have been to in PA. You guys have been the best."
  • "The atmosphere was genuinely warm & welcoming."
  • "Everyone was so incredibly friendly, I am a young woman and tend to feel taken advantage of when I am at dealerships or any auto center, and I felt so respected and I fully trusted them."

Cons:

  • "UPDATE: Don’t buy your car here!"
  • "I met with 'senior car sales agent' Jonathan kapusnick for a vehicle... He didn’t have a smile on his face, unapproachable, and lacks empathy."
  • "On top of that, they sat on my financing paperwork for a month so my loan never got set up."
  • "They DO NOT provide 'Navigation System Manual'. You are on your own to figure out the complex Acura technology process, and make as many runs to your Salesperson for help."
  • "Finally the general manager answered and proceeded to berate me and tell me I did not know how to say yes."
  • "I wish I could give less than one star. This was the worst buying experience I have ever encountered."
  • "Do not go here if you are a woman or have real questions."

Vehicle Condition

Pros:

  • "This car does not have even a little scratch! Unbelievable!"
  • "Nick was absolutely awesome. Car was ready on time and communication was outstanding."
  • "They wash and vacuum your vehicle, and if the weather is bad they give you a coupon to get the vehicle washed for no charge at a local car wash."
  • "I just bought a 2019(but looks brand new!) Acura ILX and I absolutely love it."
  • "This car is like a brand new car. I'm still getting the smell of leather as a brand new car has."
  • "I am now an Acura man :). The whole experience was great for me and my wife."
  • "We bought our first Acura TLX today from Piazza Acura of Ardmore and we like it too much."

Cons:

  • "There were various scuffs and scrapes on the car (brand new car)."
  • "The Vehicle that when all is said and done was gonna cost me about $50k wasn’t even clean let alone detailed."
  • "They ran 'diagnostics' on the car for 3 days and then stated that the car shows 0 miles which indicates 'tampering'!"
  • "They sold me a CPO Acura with bad brakes and after driving back and forth multiple times they tell me it was squeaking from sitting in the lot and from 'rust' which was a flat out lie...."
  • "Around (2) months after purchasing the car, the emergency brake warning lights turned on, indicating a failure."
  • "They only passed our car for an emission inspection, saying that we needed to fix $6K worth of things before the car would pass a state inspection."
  • "It was a mistake to buy Acura from them... Waste of time and terrible quality, premium prices."

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