Acura of Huntington Reviews Summary

Sales Experience

Pros:

• "Kai at Acura is by the far the best salesman my husband and I have ever met."
• "Bruce Tolman was patient, knowledgeable and did a great job from start to finish!"
• "Javier and Warren made the entire car buying process a breeze."
• "Even our insurance broker raved that Daniel was the best salesperson she ever encountered."
• "Dan Akridge, is one of the best salesman I’ve ever dealt with."
• "Juan Reyes was great. Very laid-back and no pressure salesman."
• "Couldn’t have asked for a better experience when purchasing my MDX."

Cons:

• "Also my add on’s that I requested weren’t with my car at the time of pickup."
• "Spend a couple hours negotiating with rep and manger just to have it changed the day you come to sign and pick up the car."
• "However, when it was time to make a deal. A manager (unsure of his name, tall fellow with gray hair) came out and refused to negotiate and almost seemingly tried to mock me."
• "The final thing that really marred this experience was us uncovering areas of the car that really shouldn’t have been dirty."
• "Additionally, the moonroof on my Acura RDX has been making cracking sounds."
• "All these problems within 60 days of purchase!! Ridiculous."
• "Horrible experience and a complete waste of time."

Customer Service

Pros:

• "Charles and the service team should be commended for their professionalism and excellent customer service."
• "Acura at Huntington is definitely the place to go if you’re looking to get fast and quality service!"
• "I cannot express my gratitude enough for the exceptional service & support rec’d from the Dealership’s service department."
• "FYI, they also have a great service department."
• "The location was friendly calm and the finance department along with Kai were tremendously efficient!"
• "I cannot express how enjoyable my experience at Acura of Huntington was from start to finish."
• "I would highly recommend coming to this Acura service department."

Cons:

• "Should have got a Lexus."
• "Purchased my vehicle at Bayshore but use this location for service for years. I purchased an extended warranty when I purchased my vehicle that Huntington refuses to honor."
• "Complete nightmare! I have been experiencing some issues with my 2020 Acura RDX that have been quite frustrating."
• "Furthermore, the speakers in the car have been producing a cracking sound and occasional static."
• "While the dealership has attempted to repair the speakers under warranty, the problem seems to reoccur shortly after each service visit."
• "Car interior on driver side door, and side of back seats were dirty."
• "I called the dealership to ask about my warranty and options for repair, and they never returned my call."

Dealership Experience

Pros:

• "Acura of Huntington was a great experience!"
• "If you are looking for a new Acura, look no further than Acura of Huntington. You will not be disappointed."
• "If you’re contemplating coming to Acura of Huntington, do it! You will not regret your experience."
• "This was truly an outstanding experience."
• "Acura of Huntington is the BEST dealership to buy your new Acura from."
• "Absolute best experience at a dealership I've ever had."
• "Acura of Huntington was honestly the best car buying experience I've ever had."

Cons:

• "We walked into the Smithtown dealership and were not looked twice at."
• "The only down side is Acura doesn't include any maintenance and I wan't about to pay $900 for a maintenance package."
• "Edit: Quality of our Acura after almost two years of ownership has been well below expectations. Service Department can be rude or completely void of tact."
• "Needed to schedule appointment with finance person for adding accessories."
• "After being mislead by two Acura dealership in Westchester NY where they promised they had the car on the lot in an attempt to lure me to their location, then only to find out that was a lie once I arrived."
• "Came back on the date and time they told us just for them to say that we can't give you the amount we agreed on for the trade in."
• "Didn’t meet with finance person as appointment was scheduled for day she was not in."