Nanu's Hot Chicken Reviews Summary

Menu Variety

Pros:

• "The menu had a fantastic selection of sandwiches, tenders, fries, smoothies, desserts, etc."
• "Everything is good at this place! Also when you order extra hot it’s actually extra hot."
• "Each succulent piece of chicken is seasoned to perfection, boasting a tantalizing blend of spices that dance on your palate with every bite."
• "Very Tasty and huge Portions! Chicken Sandwich, Tenders, Fries, Cheese cake smoothies are Excellent!"
• "The spice level was what I expected for hot."
• "Chicken is juicy, waffle has nice, slight sweetness to it."
• "The flavor on the chicken was amazing and it was actually seasoned compared to asads hot chicken."

Cons:

• "The food looks good but when you take a bite there is no flavor."
• "i expected the food to be juicy and hot but it was cold and nothing special about it."
• "The fried chicken was greasy and tasted old not fresh, my chicken was still looking raw in the middle."
• "I really wanted to like this place but unfortunately the food was quite cold and taste weird we couldn’t finish it."
• "Because I usually order my sandwich from Assad hot chiken I was like let me try this new place ! And it was like a fake sandwich of Assad."
• "it tasted great but it was nearly spicy enough."
• "The chicken is not as spicy as the other two options."

Atmosphere & Design

Pros:

• "the place has cool designs on the walls and is fully renovated and looks beautiful."
• "The interior design showed a nice level of creativity and uniqueness to the atmosphere."
• "The atmosphere is amazing."
• "The ambiance was delightful, and the staff was friendly and attentive."
• "Great place to sit and eat awesome experience eating here ceiling with all the planets and star's and galaxies."
• "I absolutely love the atmosphere. It’s spacious and a creative space to be in."
• "The physical store is huge and can probably fit a lot more tables than the 4 or so that are in there."

Cons:

• "Could fix up the inside a bit but they just opened so i understand."
• "They just need more chairs/tables and less loud music lol."
• "Worst part was I saw a mouse run across the floor in the dining room, just another boring chicken place that won't last long."
• "It used to be a roast beef place(🤢) so the seating and environment is still a wip but it's clean and spacious!"
• "They have one guy bagging and taken orders... the tables are dirty the soda machine doesn’t work."

Service Quality

Pros:

• "Great service will answer all questions, very kind."
• "With friendly and attentive staff, Nanu Hot Chicken is an absolute must-try."
• "The service is great and the employees are really nice."
• "First off customer service was great. Walked in and instantly greeted from the cashier, Yassine, to even the cooks in the back."
• "Customer service was top notch! Didn’t feel rushed when ordering allowed me to take my time to understand the food."
• "The customer service is A1!"
• "The customer service was A1, all the staff were super helpful and gave great recommendations."

Cons:

• "the cashier had a very unfulfilling attitude towards me and my family."
• "Cashier Ikram had very poor quality service. Poor attitude and not welcoming towards customers and food delivery drivers."
• "this place is just really bad. the server dude was so rude and i felt like my food might’ve been tampered with."
• "very slow services. customer services is worst, guy on cashier are using cell phone while taking order and polite, rushing to customer for place an order."
• "One major annoying grip was a convenience fee because I assumed I used credit. They didn't let me know before using a card."
• "The only thing is the service is kinda slow but hopefully that'll improve."
• "I also ordered a banana pudding but they forgot to put it in the bag and I was home an hour away before I realized it."

Food Quality

Pros:

• "The chicken was crunchy, juicy, and so flavorfully spicy."
• "The food was great, and I think it is comparable to Asad Chicken."
• "Quality and quantity were great and I was left with my stomach full yet a want to have more!"
• "Food was hot and fresh, plus the lounge area was chill."
• "The chicken was not dry. It had a lot of flavor, and it was a good portion."
• "The sandwich and fries were so good."
• "The chicken is perfectly crispy on the outside and juicy on the inside."

Cons:

• "Seriously? Is that how you treat your customer? Mistakes happens but atleast accept it. Got food poisoning and had to go to the hospital."
• "i also noticed that they are trying to copy Asad's hot chicken even the way they serve the food its the same. i tried both but i can tell you Asad's is much way better."
• "So good. I would literally come here again just for those chicken cheese fries. I only took one star off because it was a little too heavy/greasy for me."
• "The fried chicken was greasy and tasted old not fresh, my chicken was still looking raw in the middle."
• "I found multiple hairs in one order."
• "Came here on Resurrection Sunday aka Easter Sunday and my lady found a piece of hair in her food."
• "My chicken fry experience was disappointing as the meat was spoiled."