McDonald's Reviews Summary

Food Quality

Pros:

• "This was the best meal I’ve ever had in my life. Each fry was golden brown to perfection."
• "Food was hot and pretty fast and they are service dog friendly I would recommend this place."
• "Best McDonald's I've ever been to Awesome friendly, Services, staff pleasant and make great small talk."
• "I ordered a coffee and that was very good."

Cons:

• "Then they mixed them all up in the bag and only labeled two with 'no onion' so we had to sit there in the truck and open all the burgers and take them apart to find them."
• "Food will be sometimes cold and stale."
• "The chicken nugget taste more like flour, also the barbecue sauce need to be changed, even BK sauce is better than this sauce."
• "Fries were undercooked. They were pale and somewhat cold."

Service

Pros:

• "Every employee I spoke to was extremely friendly, the dining area was very clean, and the food was just fine."
• "The staff was on point. They were friendly and efficient."
• "This is the only Philadelphia city McDonald’s I would go to."
• "The young guy that handle our order was so helpful... he changed our order he was very helpful I really appreciate it that keep up the good work that was good customer service."

Cons:

• "Drive through took over 45 mins with only 3 cars in front of us."
• "It was the slowest McDonalds I've ever been to."
• "A manager would not serve a handicap woman at her table."
• "Don't order at night, they close the menu early."

Cleanliness

Pros:

• "Clean, heck sportless, kitchen and dining."
• "The restaurant was beautiful and very clean. The service was prompt and fast."
• "The interior has been redone completely and is very spacious. Bathroom was very clean when I visited."
• "The cleanest and the best McDonald as long as I ever know in US."

Cons:

• "They have not clean that pig's pin in months."
• "The place doesn't look nice, the restaurant needs an upgrade, plumbing problems There are junkies that hangout there, the place has an odor."
• "The trash cans inside are almost always full (actually, beyond full)."
• "The Children's area is extremely dirty."

Customer Service

Pros:

• "Staff were pleasant as always, and courteous."
• "Good service good food!"
• "Most places leave a good impression upon me."
• "The service was excellent. Everything on time."

Cons:

• "When we asked for a refund the workers had a bad attitude and disrespectful."
• "They are really disrespectful, they are not helpful, they don't give importance to customers."
• "Worst customer service ever!"
• "The customer service here needs to be worked on."