McDonald's Reviews Summary

Customer Service

Pros:

• "Friendly Staff! Quick service, whether you are dining in/out/ubereats/or being that guy sitting on the curb eating :)"
• "Employees are courteous and friendly."
• "The staff are generally helpful and friendly though, and orders are right most of the time."
• "The customer service is excellent."
• "The employees are friendly and courteous."
• "Staff are friendly and very helpful."
• "The service is usually quick and friendly."

Cons:

• "They charger extra money from me."
• "Ordered my meal and waiting for it and other customers after me that ordered got there order before me."
• "They don't care about service and this morning I had my coffee dropped all over my car because the lid was not on properly."
• "The worker Ronnie at McDonalds on Springfield was very rude and disrespectful to the customer."
• "The customer service is bad I prefer not to go guys who ever works at night terrible."
• "The lady was so rude. Had so much attitude for absolutely no reason, it was disgusting."
• "Service is slow & rude. Unorganized & expensive."

Food Quality

Pros:

• "Food is always hot and fresh and the staff works you're not waiting there for hours to place the order or to get your order and the food is nice and hot and they always have everything you want!"
• "Food always comes out hot and fresh."
• "The food is always good. It's always consistent."
• "The food was always good and fresh."
• "Foods are prepared fast and accurately."
• "Good food with excellent service."
• "It's McDonald's so not much I can say but they have the best fries in Queens Village and the drive thru is very fast."

Cons:

• "Got some food missing."
• "The fries gets cold too fast."
• "I noticed that the burger wasn't even fully cooked."
• "Every single time I buy a frappe it’s sooooo water down."
• "They sold me stale nuggets redipped in hot grease."
• "Food is mediocre at best but it's fast and the kids like the happy meals."
• "So not pleased w my order sausage mcmuffin was dry af and two of the hash browns i ordered was hard af like they had it out all day and refried it."

Facility and Technology

Pros:

• "This McDonald's on the corner of Springfield and Hillside Avenue has been reliable for quite some time."
• "With the rebuild of the entire store inside and out, with the additions of the touch screen purchasing menu TV and wifi service is fast. The service is very good and fast service. A+"
• "The upgrades are fabulous, place looks fantastic."
• "This place is clean, and it have a large parking lot."
• "Facility has its own tech where one can purchase their meal without use of waiting in long lines."
• "Kept clean, modern designed with 4 Kiosk."
• "Restaurant is clean, bathrooms are clean too."

Cons:

• "They have a few new machines to take your order, I tried it out, very confusing, and no one came to assist with familiarizing on how to operate it."
• "Drive through could use a little improvement."
• "At drive thru 9 nuggets not 10. Last time I was there paid for lg and small fries. Got small no large."
• "Worst drive thru service."
• "Always chaotic especially after school and curbside pickup is very slow."
• "This McDonald's has improbably long lines both at the drive thru and inside."
• "Too many Uber eats delivery people waiting so your order is delayed inside."

Management and Staff

Pros:

• "The manager this morning was very professional to adjust my order even though it was my own mistake."
• "The staff is great at this particular McDonald's."
• "My all time favorite McDonald's!"
• "Good customer service relationship, manager work hand in hand with worker's or worked collaboratively with employees."
• "The manager is on point directing and assigning employees to proper stations."
• "The employees always appear well organized and work as a team which I appreciate seeing."
• "When the manager is fun to work with that means your employees are more responsible reliable and resilient in any working environment."