McDonald's Reviews Summary

Service Speed

Pros:

• "Drive thru line moved quickly, thumbs up to management and staff!"
• "UPDATE went on 8/30/22 at 1230p and the entire staff was EXCELLENT! food came fast too."
• "Very pleased. I had a Mobil order and it was delivered top my car within the 5 min window even a line at the drive through."

Cons:

• "We waited almost 45 mins just to get a cup of coffee at 10 p.m."
• "Horrible service in the am waited for 12 min for 3 hasbrowns."
• "Waited 25 mins in drive thru for just a few cars to go through."
• "Never go in or use their drive thru if you do not have an hour to spare."
• "Waited 40 minutes. This is from getting in line at the drive thru to picking up the order."
• "Sat in the drive thru for 15 minutes and no one served us, saw 5 cars drive thru and drive away because no one answered."
• "I was told the wait would be 3 minutes, I waited 10 minutes."

Staff and Management

Pros:

• "The management and staff were some of the nicest people i have ever delt with."
• "I know this may get under looked, but a couple of days ago when I came here, I was at the drive through and I was greeted by this kid, he greeted me very kindly."
• "The guy that works at the cash register window in the drive through Caron Is pleasant and always nice."
• "Good job to that MOD. 👍😊 The person who brought my food was friendly and courteous."
• "This McDonald's is the most professional place I've ever been to they're fast the food is good they're very courteous."

Cons:

• "This store owner and manager have taken their hands off the wheel. I won't be back."
• "The main problems in this place is SUPERVISOR!!!!He was so disrespectful with me and new workers."
• "that Manager Cashmere was extremely rude to myself and the employees that work there."
• "Management doesn’t play because I’ve seen them send people home if they weren’t doing their jobs properly."
• "The management here really needs to be accountable for allowing this to continue."
• "This McDonald's is absolutely disgusting! It is smelly and dirty & the customer service & management is rude and ignorant!"
• "That place has terrible customer service. They always have stank attitudes and leave you standing in line."

Cleanliness

Pros:

• "Better than Chelten ave, trying to clean up their act."

Cons:

• "This place is always dirty service is horrible milk shake machine is always broken bathroom stinks."
• "The worst McDonald's I've been to in years! The place is filthy and outdated!"
• "Food was good but the store was filthy. Trash all over the tables even directly across from the counter where they take orders and give you your food."
• "It is filthy in there and no one is taking their job serious. Run far way."
• "This place is dirty and rat infested and unsafe... It has the worst management I've ever encountered especially at night."
• "Its horrible and very dirty. The customer service is very poor."
• "The garbage was pouring out of the garbage can. The floor was filthy."

Order Accuracy

Pros:

• "Occasionally it has bright moments of good service and correct orders."
• "My order was prepared correctly. I had 1 excluded item in each sandwich."