Paula's Soulfood Cafe Reviews Summary

Food Quality

Pros:

• "Absolutely Delicious! Everything was really good."
• "The greens were flavorful, Mac and cheese is to die for!!"
• "The fish & grits were SO good! And the fried okra was bomb!"
• "The chicken wings were excellent."
• "The food was very good, fresh, nice portions and a good variety with reasonable prices."
• "The Mac and cheese was creamy, flavorful and had an amazing crust."
• "Everything was fresh, hot and good."

Cons:

• "Over the years I've seen the quality of the food fluctuate."
• "Collard greens had no taste and they was way too big."
• "Order a smothered turkey wing dinner it had absolutely no flavor, fried chicken wings dried out lacked flavor."
• "Mac n cheese taste like cardboard, corn bread is dried, fried chicken is mushy."
• "The collard greens were by far the worst I’ve ever had."
• "The oxtail... was terrible. No flavor and fat all around it and didn't look fully cooked."
• "The turkey wings which are basically flavorless."

Customer Service

Pros:

• "Food was ready in minutes and the staff was Friendly if not very experienced."
• "Entering the store the workers were nice and very professional."
• "The staff was very welcoming and accommodating."
• "The customer service was great 👍."
• "The staff was super friendly! We got a hello coming in and a sea of waves goodbye."
• "The customer service was on point, the staff was very friendly and helpful with greeting me and answering questions on the food to choose from."
• "She was super friendly, helpful and professional."

Cons:

• "Never again! Placed an order to be catered for our New Year's eve event... they did not have the order."
• "Unfortunately the woman at the register is unpleasant so it turned my stomach off both times."
• "The staff is constantly eating food behind the main serving counter while customers are coming in and out."
• "This restaurant tried to give me old food and when i asked politely for it to be exchanged i was given an attitude."
• "Extremely unprofessional! Ruined our New Year's Eve event."
• "Anyone other than the older woman taking order is fine. She’s just so rude and very off putting."
• "The lady in the front was super rude!"

Consistency

Pros:

• "Just had some food from this restaurant, and everything was top notch!"
• "The food was on point and the service was warm and friendly."
• "The food is actually good..."
• "The food was very good, fresh, nice portions and a good variety with reasonable prices."
• "The food is delicious and the staff is very friendly."
• "The food was outstanding."
• "Food was very good and fresh."

Cons:

• "This used to be my spot. I've been coming here for years with my girlfriend. We've both agreed, it's time to stop. Too inconsistent."
• "The food is usually good however it’s a little inconsistent."
• "Used to love Paula’s and order on a regular basis. But in the past year, their food quality has gone downhill."
• "The food here is not consistent."
• "But this place is incredibly inconsistent."
• "The taste and quality of food is disappointing from when they first opened."
• "This place is definitely a HIT OR MISS!"

Value for Money

Pros:

• "The portions are worth the money. The portions are not stingy."
• "Prices are very reasonable for the food you are getting."
• "Love that the lunch prices were also reasonable, with a wide selection."
• "Got the lunch special. Came out to $7 for a choice of meat and two sides."
• "More than generous portions, incredible flavor, and fair prices...Paula’s Soulfood Cafe is the trifecta!"
• "The cakes are delicious and worth the price."
• "The portion size was enough for two it was seasoned to perfection meat falling off the bone."

Cons:

• "VERY VERY EXPENSIVE."
• "21.00 went right in the garbage."
• "Not to mention way over priced Maybe it's a NJ thing."
• "To pay $78 dollars for 4 dinners and the food is so bland is very disappointing."
• "Her 2 Crab cakes were small for the $20.00 price."
• "Unfortunately not much Oxtail for the $15.00 price."
• "The fried whiting fish taste old, not fresh."