Scott Family of Dealerships Reviews Summary

Category: Car dealer Allentown, Pennsylvania

Address: 3209 Lehigh St, Allentown, PA 18103, USA

Phone: +16104390700

Rating: 4.5
based on 147 reviews.

Customer Service

Pros:

  • "Luis Rodriguez was great at helping pick the best choice and had it ready for me even though he was out of the office that day."
  • "Pete Scherb is phenomenal and went out of his way, even on his day off, to help us."
  • "Frank Panuccio (our salesman) was patient and helpful with all of our questions."
  • "Chris helped me right away... He was beyond nice and helpful and incredibly real throughout the whole process."
  • "Our salesman Richard Berkehimer was amazing! He helped us find the right vehicle and we love it!"
  • "The salesman named Luis took care of everything we needed. He was very honest and explained things clearly."
  • "Kevin Stitzel made this experience a great one for me."

Cons:

  • "Scott Used Car salesmen are a HUGE disappointment. Went in to purchase a car, and the salesmen told us NOTHING about the car we were interested in."
  • "Never received call, now three weeks. Sales Mgr. refuses to return phone calls (four in past two weeks)."
  • "I called and they aren't interested in reimbursing me for the difference in my loss of time or the cost for me to repair it."
  • "Do not bother with this place if you value time and money."
  • "YOUNG SALESMAN COULD CARE LESS TO SELL US ANY CAR!"
  • "This place is nothing but a waste of time. You'll schedule an appointment, take time off work, get your toddler out of the house, and they'll claim to have no idea who scheduled your appointment."
  • "Once they take your money, they don't care!"

Car Buying Experience

Pros:

  • "I feel I walked out with great deal and would highly recommend him and the team at Scott Cars."
  • "I never felt pressured. Explained to me everything very clearly, and helped me get into the car that's right for me and at a fair price."
  • "They worked with us to make the deal happen and the best part was I didn't feel pressured like I have in the past."
  • "Experience was everything you hoped buying a car would be, short, simple and pleasant results."
  • "I couldn’t be happier with my purchase and the outstanding service I received at Scott Volvo."
  • "I just traded in my car here, and also purchased a CPO Mazda SUV. absolutely a great car buying experience overall."
  • "We had a very patient and friendly customer experience buying a certified refurbished used Honda from Scott Cars."

Cons:

  • "I regret buying this car from Scott. I'm stuck with a repair bill and a loan payment, but no car."
  • "Now I'm stuck with a new car in which the clear coat is burned off and a detailer bill of $850 to fix it as best as possible."
  • "Tried to sell a truck to them this morning... without even doing a trade appraisal he tells me he has no interest in it due to an accident on the car fax that happened in 08."
  • "The inspection of the car was inadequate as I started experiencing issues when I took the car home."
  • "I visited Scott in search of a commuter car... now the car I purchased from them with 30,000 miles is at Ford having the transmission dropped."
  • "In the end, I overpaid for a car I can't even drive now because it came with a rear diff leak."
  • "Terrible service, after one week of having the car the check engine like came on."

Vehicle Service & Maintenance

Pros:

  • "1st appointment with Mazda service, from beginning to end went smooth."
  • "Associates were very friendly and helpful. My car service was completed quickly, and all of my concerns were addressed."
  • "Give that man a raise if he hasn't had one recently. I've never been treated so good before from other service places, and I'll sure be back again for any other car needs."
  • "Great service, flexible with the schedule and a quiet area to work with free internet."
  • "The technician did a great job and our service provider, Jason is such a nice guy and had the technician get stuff done pretty quickly!"
  • "Thanks to their commitment to providing superior service, we can still enjoy the weekend safely."
  • "Rob Cohen and the rest of the staff at Scott Chevrolet have been wonderful."

Cons:

  • "I had my truck inspected, LOF and tire rotation... However, I do have an issue with being charged updating the infotainment system when it could have been done under the warranty period."
  • "I took my vehicle in. it needed an oil pump. they put 1/2 QT of oil and said everything is fine."
  • "Looks like I will be getting that oil changed sooner only because I'm really unsure if was even changed at all."
  • "I decided to check my engine compartment out a few days after purchasing this vehicle... I started to become concerned that the engine wasn't even checked before my purchase."
  • "The Scott service department did miss 3 items I'm getting taken care of at my local Chevy dealership."
  • "Now that I've had the car for less than two weeks, the clutch pedal has stuck to the floor multiple times."
  • "I just purchased a 2015 Chevrolet Stingray Z51 3LT from Scott Chevrolet... There are a few scratches on the truck bed and cap, in addition, to a dent on the hood."

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