Regal Independence Plaza Reviews Summary

Staff and Service

Pros:

• "Staff was very pleasant and helpful, such as advice regarding seat choices for the particular theatre space."
• "The staff is friendly and excellent."
• "All of the employees were respectful but Jessica gave me a very entertaining experience."
• "The customer service reps are the bomb. They always answer my questions I have and point me in the right direction for things."
• "The young lady at the concession stand was very nice and helpful regarding any questions I had."
• "Friendly and kind staff."
• "The staff were extremely nice & helpful."

Cons:

• "The general manager, Julie, was extremely unfriendly, unprofessional, and quite rude."
• "The teens that were working was talking and laughing in the back not doing their jobs."
• "Selling tickets at the concession stand is ridiculous especially when the employees don't know how to operate the cash registers."
• "Absolutely bottom-of-the-barrel customer service."
• "Losing a customer over a bag of popcorn, shows exactly what HORRIBLE CUSTOMER SERVICE IS!!!"
• "They are still advertising products they don't have, have no intention of fixing the problem outside of their normal delivery on Thursday, and they have zero customer service skills."
• "A manager rang me up for food and had no clue what was included in a combo."

Theater Experience

Pros:

• "Clean and comfy theater."
• "Good for watching a movie in RPX but it's expensive."
• "Would absolutely visit again."
• "The movie, titled 'Anyone But You,' was captivating and added to the overall positive impression."
• "Both instances featured rich, loud, dynamic sound setups that properly conveyed the action and dialogue without omission."
• "The movie was excellent."
• "Went to see godzilla king of monsters in RPX and it was AMAZING!!!"

Cons:

• "The acoustic paneling of my theater, and I assume the theater next door, was borderline pathetic."
• "You will hear kids talking on the phone, & you will have kids taking selfies with the flash on during the movie."
• "I love Regal Cinemas but the last 2 days that I have been coming to the movies to see Rocketman, Aladdin, and Ma theater 9 and 10 have been hot no AC... not comfortable at all when its stuffy and u cant breathe the recliner seats cant help you with that."
• "The projector for Chamber of Secrets was rather dark and blurry."
• "Unfortunately, throughout the majority of the film, myself and the audience was forced to hear ALL SFX, and even loud muffled dialogue, from the action movie next door."
• "The noise levels from the movie that was on both sides of this theater. You could really hear those other movies. It was quite distracting."
• "The loud and unruly teenagers who sat next to me in the theater."

Facilities and Accessibility

Pros:

• "There is handicap parking. Regular parking is free also. There is a lowered sidewalk for wheelchairs."
• "It's clean and family friendly with plenty of safe parking."
• "Everything is very clean, the reclining seats super comfortable."
• "Cleanest theater I have ever been too."
• "The theaters are very clean and spacious."
• "The theater was clean, the seats were leather and they had a nice recline."
• "The auditoriums are clean."

Cons:

• "The cheese was cold at Regals as my first time experience."
• "People come in all shapes and sizes and I believe these chairs can't accommodate all which I think is unfair."
• "If you have a handicap tag this is not the theater for you. The handicap parking is far from the entrance to the movie theater."
• "And the auditoriums are dirty. Floors nasty,"
• "Attended matinee showing of Little Mermaid on 7/4/2023 and it was extremely hot in the theater."
• "Seats were very noisy when people would recline (awful during the movie)."
• "The speedbumps in the parking lot were backbreaking no matter how slowly I drove."

Food and Concessions

Pros:

• "The popcorn was delicious, although a tad salty, which didn't detract from the enjoyment."
• "Popcorn was fresh and tasty."
• "The popcorn is top notch and the tickets were also at an affordable price."
• "This place has strangely delicious food!"

Cons:

• "It was good but there is no Coke machine and no arcade."
• "Concessions was out of just about everything but the kids behind the counter were apologetic."
• "Concessions are a little slow."
• "We ordered chicken strips with French fries it took them less than a minute to give it to us, only to find out they served us cold food and fries that were stale."

Pricing and Policies

Pros:

• "Love it Sunday is $6.00 I don't know the last time I went to a $6.00 movie."
• "All day on Sunday the cost was $6, which was delightful."
• "The pricing is cheaper than 3 other theaters we frequent and on Sundays they have matinee pricing all day."

Cons:

• "Ticket prices are more expensive."
• "Sooooo they took away economy day on Sundays without telling anyone."
• "They charge you a convenience fee for buying your tickets online even though you're a member."
• "Going forward we will be going to AMC Princeton where we are not made to feel like criminals."
• "Then I had to pay full price for my 4 year old because they don't have kids pricing anymore."
• "To top it off they also took away the military discount."
• "So sad that the $6.40 all day Sunday matinee pricing has been discontinued."