MotorWorld Honda Reviews Summary

Customer Service

Pros:

• "Not only was the sales associate Neil, an awesome person to work with, but he got us in and out in just over an hour."
• "I was more than pleased with the service I received and would highly recommend Motor World Honda."
• "Rob gave me a ride to work, and his friendly and helpful nature made the experience even better."
• "Every one down at motor world was so helpful."
• "Jim was great - humorous and empathetic."
• "The employees who helped were extremely nice, pleasant and extremely helpful."
• "Salesperson was very knowledgeable and willing to answer our questions."

Cons:

• "The Detailer at MW also damaged the plastic on the truck because they were too lazy to tape the plastic when they were waxing the truck."
• "Another staff member interrupted our conversation in a rude and accusatory tone."
• "They called me every single day for 3 months straight saying they could get me a great deal if I traded in my lease early."
• "I do have a bit of an issue with tactics of the finance person. He over financed the vehicle by a few hundred dollars and that put the interest rate a bit higher."
• "Interesting, Adam seemed to completely avoid talking to me."
• "I've had my car in twice for two separate warranty issues and had the 'pleasure' of working with a lady who is seemingly always grumpy."
• "This dealership service department tries to add unnecessary and/or grossly overpriced work to routine oil change services."

Sales Experience

Pros:

• "John Bednarski is my salesperson that I've dealt with for the past 10 years. John is extremely knowledgeable and caring."
• "Our salesman Josh was very helpful."
• "Justin Pugliese was tremendous and took care of me every step of the way."
• "Neil Mccann went out of his way to help us purchase my son's first car."
• "Richard Moore, the general sales manager, gave me all the information about the car I was looking at and helped me figure out everything I needed to know."
• "Great place to buy a car, this was my third purchase and I live in Detroit."
• "The salesman I dealt with Jesus, was curtious and helpful without being pushy."

Cons:

• "Avoid the dishonest dealership."
• "Absolutely do not ever buy any car from here."
• "This is the absolute worst customer service I have ever had and I will not be recommending motor world to anyone."
• "Terrible experience! Justin lied to my face to make a sale."
• "TL;DR classic bait and switch - snake-y dealerships do snakey-things."
• "Long story short if you like your time wasted go to Motor World Honda."
• "Went to look at a used purple 2022 Honda Civic and we (agent and I) agreed on a 30k price point... Right before payment, the agent proceeded to tell me we didn’t agree on the 30k price point for the older model."

Vehicle Quality and Service

Pros:

• "I absolutely LOVE my new Lexus IS350! Thank you to the whole team over at Motorworld."
• "Very happy with my CR-V EX."
• "I've never had such great customer service anywhere else, and I am overjoyed with my new Honda Fit!"
• "We love our new CR-V."
• "I've bought a new 2019 Honda Odyssey Touring for my holiday road trips and I have nothing but nice words to say about the staff."
• "We had a great experience purchasing our car."
• "Extremely happy with our new 2019 Honda Passport and our experience at Motorworld!"

Cons:

• "Motorworld charges $36 for a simple tire rotation."
• "Because of the pretty sub-par service department and overly expensive basic services, I can't see myself coming back to Motorworld unless it's for a warranty repair."
• "Very prejudice workers in this location…Terrible customer service."
• "Generally what you expect from a large dealer. 'Okay' pre-sales experience and awful post-sales support."
• "I love my 2023 Honda CRV but the service department is fraud."
• "I bought this car from them 3 months ago and they’ve had it in their shop for half of that time now."
• "Do not recommend getting any service done here."