King of Queens Auto Service Corp. Reviews Summary

Customer Service

Pros:

• "A really great Indy shop that’s always busy and for good reason–they’re quick and efficient and a great value."
• "Great service very friendly they make you expend on what u need on ur car and very professional and affordable."
• "Had excellent service with my car. They fix the problem with my rack n pinion."
• "They always treat you like family."
• "Another excellent repair done by beautiful & knowledgeable mechanics."
• "Thank you King Of Queens for the professional service provided."
• "Best mechanic for Uber drivers, Affordable price and great and honest services."

Cons:

• "This place is nasty as it gets: rude, mean, and lack of any respect to anyone."
• "Ali has crook and dishonest managers watch out for them."
• "I am totally exhausted with people working over there. Showing attitude and can’t fix the issue."
• "Mechanic did not know how to change oil correctly."
• "These are the kings of rudeness, lies, and unprofessionalism."
• "Lack of professionalism and bad reputation for the place you work for."
• "The guys working on the cars have a nasty attitude and the boss is even worse."

Quality of Repairs

Pros:

• "Quality shop. Sometimes they takes time to diagnose the problem but i have seen it customer doesn’t comeback with same problem."
• "King of Queens has done the best work on my BMW, my husbands Jeep, my best friends Toyota & my moms Jaguar."
• "Drive in & they diagnosis and fix without any upsell games."
• "The test drive around the block and diagnosis was performed by the mechanic, Charles, as soon as I drove into the shop and he immediately went to work fixing 7 different items that the car needed to keep running on the road."
• "Quality mechanic shop, great customer service, would definitely go back here."
• "Best mechanic I’ve ever worked with. Very straightforward and really easygoing."
• "The technicians are very knowledgeable when it comes to fixing cars."

Cons:

• "I had a very simple suspension issue but they ripped my off of more than 500 bucks and still my problem is not fully fixed."
• "Now my A/C doesn't work and I have to pay $684.00 in order to fix something that I already paid on February of this year."
• "As soon as they repair in a week or so the car gets spoilt again."
• "They are not expert. Their habit is to make you come to fix the car again and again, they don’t want to solve the problems in a same time or in a same day."
• "You definitely will have to come back to this place probably 3-4 times just get something fixed because the first or second or third mechanic couldn’t do it properly."
• "They replace the water pump of my car and after they finish fixing it seems like they broke the rear A/C line seal."
• "false reports of parts that were replaced on your car when it wasn't true."

Professionalism and Honesty

Pros:

• "his prices are very reasonable."
• "The staff is very professional and super nice!"
• "Service speed is 10/10 Staff friendliness 10/10 Professionalism 10/10."
• "The employee whose name is Charles has a very good attitude and do everything carefully."
• "Extremely professional, fast, and efficient."
• "Their staff is so knowledgeable and friendly and helpful."
• "The guys are very honest and very professional and the service was excellent with competitive prices."

Cons:

• "Don't try them for any other issue."
• "If you want unprofessional weirdos that love to stay inside the shop with the garage doors closed purposely ignoring you... this place is it."
• "You will most likely have to deal with terrible attitudes."
• "Owner was super rude. No Manners."
• "Very very bad customer service it's like they are doing a favor by repairing your car."
• "They treat you like garbage if you come from the main entrance most likely you're not going to get serve."
• "ownership is rude....it doesn't matter how much money or fortune you have you need to have respect for others."

Value and Pricing

Pros:

• "Fast and affordable rates. Ali was very helpful and honest."
• "I got my car fixed in one day and at a reasonable price."
• "They make sure every last detail is tended to, they are thorough and honest."
• "I travel more than 50 miles just to get my car service at King of Queens I love their reasonable price and honest service."
• "Very lovely nice people. They had the best prices in town too."
• "Prices were fair and cheap, work was on point."
• "They fixed my very cheap and affordable prices. Way less than other guys."

Cons:

• "With blank eyes they tried to sell me the entire wiper drive rack, which costs $200 at the best price."
• "It took them only 5 min of inspection without doing anything to solve it and charged me 20$."
• "The owner is rude and he needs some communication skills to talk with people."
• "They ripped my off of more than 500 bucks and still my problem is not fully fixed."
• "was expecting that same competitive pricing when that didn't happen I questioned the pricing they were giving me and they just walked away and left me standing there."
• "Total rip off and rudeness."
• "No customer service or somebody who can help you take ur vehicle fast out there."

Accessibility and Convenience

Pros:

• "They were open late on Sunday and got the work done fast!"
• "I love that they are open 24/7."
• "especially if you work night shift they are open 24 hours."
• "Another great thing is that they are open 24/7, would definitely recommend."
• "This auto service is one of the best in New York Fair prices straight up people they don’t try to rip people off I recommend people to come check this out if you want your car fixed and the best part is it they open 24 hours during the weekday and 7:30 AM to 11:30 PM Saturday and Sunday."
• "They squeezed us in to their already busy Sunday scheduled."
• "Overall great experience, will definitely recommend to everyone."

Cons:

• "they did the job but took longer than they said."
• "They just waste time for no reason. Avoid this place."
• "Seems no one gives a damn.."
• "someone else told me to basically leave because they weren't interested in doing the work anymore..very arrogant."
• "They treat all drivers of American lease very very badly and are extremely rude."
• "The treatment of the drivers in this auto workshop is really bad especially for American lease drivers."
• "There is a handsome guy who approaches first to the customers he is very unprofessional."