Rothman Animal Hospital Reviews Summary

Veterinary Care Quality

Pros:

• "Dr. Dixon has been our family vet for over 10 years. She’s amazing!"
• "Dr. Screnci is so wonderful, amazing, awesome, compassionate, caring, kind, considerate, sweet, and heart-warming."
• "Dr. Javic who takes such great care of my pets and answers the millions of anxious pet mom questions I ask during the visits with awesome patience."
• "Rothman Animal Hospital doctors and staff treat your pets like their own and provide quality veterinary care."
• "Dr. Javic has been our vet for many years. He is kind, patient, knowledgeable, and professional."
• "Dr. Dixon did her usual thorough check, was suspicious that he might have pancreatitis and referred us to a specialist hospital."
• "Dr. Dixon cared for him for a few years and was so amazing in supporting us through his care until the end."

Cons:

• "I have never been so disappointed in care as I am with Rothman."
• "Took my cat here for years for routine check ups then she got sick and that’s when it went down hill."
• "Terrible experience! Went there with a rescue cat with chronic diarrhea for an ultrasound."
• "Rothman owner Dr. Mark Esser and employee Dr. Javic are poor veterinarians."
• "They gave her thyroid medication and shortly thereafter she was itchy and scratchy to the point of bleeding."
• "They couldn't diagnose fleas. Dr. said it was yeast and allergies."
• "I went in yesterday with a sick guinea pig and not even a second later she died?"

Customer Service

Pros:

• "The staff is friendly, helpful, and you can tell they all really care about the animals and about the pet’s loved ones."
• "Really caring staff and knew my little guy's name even though I came in for the first time."
• "The front desk staff is always friendly and helpful and the vets phenomenal."
• "Everyone from the girls at the front desk to the vet assistants to the doctor (Dr. Garcia) were wonderful, wonderful people."
• "The staff at the front desk are always polite and helpful."
• "The staff is always pleasant and helpful."
• "The staff are very friendly and efficient, especially during the pandemic."

Cons:

• "Customer service is severely lacking."
• "Re: their boarding service - Understaffed, had an outbreak of kennel cough, and the staff will leave you feeling like your pup/pet is not in good hands."
• "These replies on the reviews are extremely unprofessional."
• "Sorry, but I feel like a new patient should be treated with more respect and not just a money grab."
• "The initial person I spoke to was pleasant and professional however the second person came on the phone and demanded if I wanted an appointment or not."
• "They don’t even deserve one star. The worst bed side manor!!!! Do not take your animals here."
• "Their office manager and ancillary staff are their biggest liability!"

Pricing and Policies

Pros:

• "Their prices were incredibly reasonable (!!!) compared to almost every other vet in the area."
• "We have implemented a loyalty program."
• "Our clients can receive a $100 loyalty credit on their account."
• "It is also our office policy that staff members remain strictly professional with our clients."
• "We are very competitive with our pricing."
• "The prices can seem somewhat intense, but for the level of convenience and helpfulness I've encountered during visits, it is by no means unfair."
• "Late night and weekend hours make it easy to get an appointment anytime."

Cons:

• "Been here for 3 years, my dog needed an extra x ray, they wouldn't let me pay the 150 the next day."
• "I loved it here, until the charged me 43$ for a cat nail trimming."
• "By the time I go to get my dog that night they charged me almost $1800.00 total."
• "Refused to fill prescriptions via Chewy without sending the original script in the mail."
• "Charged almost double for a fecal sample."
• "Way over priced! I was just quoted an estimate for between $500-$800 to have my 18 month old female Lab spayed."
• "Should have waited for my call back from another vet that said my dog surgery would have only been $185.00 bucks."

Compassion and Care

Pros:

• "A week after I lost my baby I received a sympathy card in the mail from them."
• "Dr. Javic and the staff were so amazing! They were so supportive and caring!"
• "The friendly attitudes and gentle handling I saw with staff here was heartwarming."
• "The hospital staff is outstanding."
• "The tech Angela made sure they were well loved when being examined."
• "Every support staff apologized and walked me through the process of putting my dog down from the first step to the last."
• "Dr. Parvanch Larijani, she was so careful, kind, and patient with the cat I brought in."