"The staff member that booked my appointment online even remembered my baby by name and greeted us very enthusiastically."
"The staff were very understanding and made both my pet and I feel extremely comfortable."
"Customer service was great, they answered my questions and listened to my needs for my pet and what she needed."
"The staff at the Westchester Square location were very warm, caring, and worried for my cat."
"Everyone there seems to really love what they do."
"The staff were exceptionally friendly, communicative, and compassionate."
Cons:
"Horrible customer service, they only care about money, they don’t care about our pets."
"Front desk is okay but professionalism isn’t really there. The ladies are always talking about men or discussing personal issues."
"Most of the receptionist have very poor communication as well as unprofessional at times."
"The young lady that rung me up had a very combative attitude with zero empathy."
"And when it comes to the front desk, don't expect customer service skills."
"This is the worst vet place every. Starting with the incompetent receptionist."
"They never get back to you about your pets results and that’s why I gave it a 3 star review."
Facility & Atmosphere
Pros:
"The entire place was decked out in Halloween decorations, which was really cool."
"First impression is that its a very nice updated clinic."
"The clinic was clean, the staff were friendly, coherent, and understanding, and they handled my cat with lots of care."
"The office was clean."
"It's a clean environment, friendly staff, and there's a pharmacy inside."
"A very clean friendly environment."
"The place is clean and safe."
Cons:
"They often take your animal to the back to treat them, which to me, it's VERY shady."
"Their whole set up is terrible, they are seriously understaffed."
"It was very crowded which was a little challenging with my dog who doesn't do well in small spaces."
"It was completely packed, no where to sit and it smelled so bad!"
"The reception area and the check-out is too close and a bit crowded."
"Overcrowded with animals and humans, rushed care."
"Also they had no a.c for the prices they charge you should have working a.c."
Professionalism & Expertise
Pros:
"The doctors were very helpful."
"Dr. Robert and his staff Tanishia & Jessenia are extremely nice and knowledgeable."
"Jasmarie was also fantastic, she has such a kind soul and was so patient with Velcro and gave us great advice."
"Dr. Chris(topher) Robert (DVM; British accent) is an excellent, excellent doctor."
"The vet tech Vincent (I think) was wonderful and gentle."
"The Vet was amazing, answered all my concerns and my doggy was very comfortable with him after they got acquainted."
"The Vet Tech and the doctor provided exceptional care and support during this challenging time."
Cons:
"This groomer is the ABSOLUTE WORST AND SO IS MANAGEMENT."
"BUYER beware: they have a young vet at this place that smells like he really doesn’t bathe after he works out and you will be willing to get out of the room once he comes in!!!"
"More importantly the employees at the location said she is not a real groomer like going to petco or pet smart."
"Those incompetent vets misdiagnosed my fur baby and he suffered because of it."
"I was very dissatisfied with this clinic, the Doctors showed no remorse or compassion for my cat."
"All they care about is the money because they allowed my cat to leave finding out what's wrong."
"I took 3 of my puppies to them and wasn't informed of the parasites they had."
Cost & Value
Pros:
"And the price was reasonable."
"The prices were also affordable and the staff is top notch."
"They did try to keep the cost down which is Great."
"Also the price is so reasonable."
"I was so happy I wasn't overcharged and there prices are fair and affordable."
"Price very affordable."
"The prices are reasonable and the wait was short."
Cons:
"Do not recommend."
"I payed $230 today. Then I get the estimate from the front desk for the spay and the cost will be .... drum roll....$822."
"MY DOG WAS A HEALTHY AND FULL OF ENERGY BEFORE COMING HERE. MY DOG WAS BROUGHT IN FOR TEETH CLEANING AND WAS SPAYED, SHE WAS SEVERELY BURNED BY THE HEATING PAD THEY USED!!!"
"Absolutely ridiculous prices."
"Very expensive for it being in a neighborhood of poor people also they had no a.c for the prices they charge."
"Prices are way too overpriced for the community."
"They Over price and scam people out of there money. Wouldn't recommend going here."