Sunrise Animal Hospital Reviews Summary

Staff and Service

Pros:

• "The staff always made us feel at ease."
• "Great place to bring your furry friend in need! The staff is super friendly and caring."
• "The front desk staff and technicians are also so kind and wonderful."
• "The staff is amazing they are warm and caring with the animals and a pleasure to speak with."
• "Everyone we've met at Sunrise seems to love their job and our animals!"
• "The staff members were amazing. And Dr. Seader was very kind and gentle with my puppy."
• "The staff at Sunrise Animal Hospital is involved and caring."

Cons:

• "After I took my frustration to social media they blocked me & the 'Manager' called and said the vet hospital will no longer allow me back."
• "The pure nastiness, lack of empathy, aggression and disgusting attitude the reception staff has is incredible."
• "Do not use Sunrise animal hospital they will rip off."
• "I really do not like writing negative reviews but this place deserves it and people should know to avoid at all costs."
• "Do not bring your pets here, the lack of professionalism and customer service is astounding."
• "Speaking specifically for the grooming service only. The groomer Alevtina is HORRIBLE, lazy and will shave your dog down out of convenience for her."
• "The manager, is truly disrespectful."

Cost and Value

Pros:

• "It was kind of pricey but very worth it."
• "We love them and would recommend them highly."
• "Been to a few Vets in the area and liked this place the best."
• "Dr. Popa recommended surgery... Leo is doing fantastic."
• "All procedures are explained by the veterinarian which makes me very comfortable going there since I have no experiences or knowledge."
• "The staff are all professional and all the other doctors I met are also great."
• "Absolute best in town! We take all our family dogs there because we trust them the reassurance is priceless."

Cons:

• "Although I’ve heard they’re a little pricey."
• "Also friends are now telling me I overpaid to have him put down."
• "When I had went in to have my pet’s one tooth extracted I received an initial estimate of over $2060.00 then 1792.50... Well it was $1322.00 total in the end!!!"
• "I just need a prescription to get a medicate food by the pet store. I called them this morning and they took my number and never call me back."
• "I would NEVER recommend this place to anyone especially a first time pet owner."
• "I just had the most upsetting experience that a first time pet owner could have."
• "This place is obviously still in business cause of shake a paw's contract, afterall that's how I ended up here."

Professionalism and Care

Pros:

• "Dr. Seader is so outstanding he loves animals truly cares about their health and well being."
• "The veterinary medical staff are top notch at this facility."
• "Doctor Rose and Doctor Alex are fantastic. Very knowledgeable and gentle with our boys."
• "Clean, professional environment."
• "Dr.Popa was an excellent doctor he knew what was wrong right away."
• "Extremely caring staff & vets, high quality medical services, grooming & boarding services."
• "Friendly, helpful staff who are all animal lovers and pet owners themselves."

Cons:

• "It’s now 5:04 and he still isn’t done when they were told he would be ready by 3PM."
• "Two weeks past and I didn’t hear from them, so I called and ask what is going on and why we never received a called from them."
• "When I called to be credited for the fluoride treatment, Melanie started screaming at my husband, talking OVER him in such an irrational way…then she hung up on me."
• "Veronica specifically was incredibly insensitive and rude."
• "The staff weren't covid compliant."
• "It is unacceptable how this situation was handled, how I was overcharged for services I did not want, and how they handled that overcharge -especially for a longtime client."
• "The staff is rude and completely unprofessional."