Pet Health Centers at North Shore Animal League America Reviews Summary

Staff and Service

Pros:

• "The staff is wonderful, friendly, amazing, and professional in every way."
• "All staff members were attentive, knowledgeable and very caring."
• "They took great care of the cats and was very friendly and professional in every way."
• "The staff headed by Dr. Gamal Yousry were not only very knowledgeable but friendly and professional."
• "Everyone working there seems to love animals and they are taking excellent care of our beloved dog Bear."
• "The staff from the adoption process on are always kind, caring, and friendly."
• "The staff is so nice, helpful and thorough."

Cons:

• "The service is going down. I went to take my dog in for surgery in May. He is still limping despite over 2k in vet bills."
• "The front receptionist especially the ones that have been there the longest have the worst attitude and they are extremely rude and unprofessional."
• "Dr. Laura Gorman was rude, condescending and completely void of any compassion."
• "The place is very poorly run and some of the front desk employees are rude."
• "Every single time I have called to book an appointment the staff make me feel that they do not need my business."
• "The doctor was very cold."
• "They also recommended the medicine yet didn’t tell the receptionist so we were stuck here an extra hour."

Adoption and Care

Pros:

• "I loved how thorough they were with the adoption process."
• "I’ve adopted 4 babies over the years. Have had nothing but positive experiences."
• "The adoption process was a good experience and I appreciate the care North Shore took ensuring the dog was going to a good home."
• "I love north shore animal league there great there staff is amazing and there prices are great but most importantly they love animals and you could tell they go above and beyond for the animals not for you but for the animals only which I think is great."
• "Highly recommend coming here to adopt!"
• "The staff values your pet and explores every option with you when choices have to be made as to your beloved pet's care."
• "The staff was concerned about her finding a good home and was very thorough and professional with the application process and seemed legitimately excited when I was approved and taking her home."

Cons:

• "Make your appointments well in advance because they are often overbooked."
• "The care is good but the wait times are horrible!"
• "Took weeks to get a call back about making an appointment for our dog who was adopted there."
• "Made an appointment about a week ago via telephone. Get a call back the day of that said appointment saying they aren't taking any new clients."
• "But to make an appointment, I have been on hold for over 30 mins on the phone."
• "Took me 2 hours drive to there and I've told my appointment was cancelled."
• "Adopters beware... Neglectful and unprofessional."

Prices and Affordability

Pros:

• "The prices & care cannot be found anywhere else!!!!"
• "This place is the best for affordable care."
• "More affordable veterinary care than vet clinics."
• "Definitely cheaper than retail vets."
• "North shore animal League has amazing fair prices and the people there dedicated to the awesome pet'care!"
• "The spay procedure went well and was amazingly inexpensive."
• "Been bringing my dog here since a puppy. My local vet prices were sky high so I found I got the best care for more reasonable costs."

Cons:

• "Prices are UP, no longer the place to go."
• "The prices are high, but the first 2 weeks, the care was covered because she was being seen for an existing illness."
• "69 dollars for a late cancellation is ridiculous."
• "I was alittle disappointed about the price of flea pill and heartworm even with a discount."
• "Our dog was overdosed after telling them we didn't want to get any shots for our dog because of his age but they insisted on giving him 4 shots."
• "The woman said because it is a late cancellation I would have to pay for a deposit for the exam fee next time I brought the cats in."
• "Horrible experience. A waste of time and money."