Riverdale Veterinary Group PC Reviews Summary

Staff and Service Quality

Pros:

• "Staff in the front desk as well as the doctors are really nice and professional."
• "Dr. Fried loves animals and is caring and knowledgeable."
• "The clinic is organized, clean and very friendly."
• "Crystal was so helpful and polite on the phone helping me figure out what to do with my first ever puppy."
• "Most of the vet techs and vets at this office are very nice."
• "The staff at Riverdale Vet are all friendly and show a lot of love to all the pets who are brought there."
• "The staff was very friendly and very professional."

Cons:

• "Tests take over two weeks and they don't follow up with you, you need to follow up with them."
• "They view your animals as money bags."
• "The front desk people are not good. You either get someone who is rude or dismissive."
• "The front desk is beyond rude and the doctor, she was not listening to my concerns and was disagreeing to almost everything I do for my dog."
• "The receptionist was rude from the time we walked in the door."
• "The young lady at the front desk, she sits to the left of the desk once you walk into the office, is very rude."
• "The staff has a horrible attitude the vets in there only want ur money literally 400$ for them to do ABSOLUTELY NOTHING."

Facility and Accessibility

Pros:

• "The waiting area was clean and very spacious."
• "Very nice staff and super clean facility. Well done all around!"
• "Best vet ever hands down. Staff is super friendly and the office is clean and very inviting."
• "Spotless, no bad odors, pet treats available."
• "The office is very clean and their approach to handling patients during COVID is organized and not at all chaotic."
• "The place looks modern and is always clean."
• "The facility is very clean and welcoming."

Cons:

• "They charged me $39 for 4oz of dog disinfectant that Amazon/chewy sells in a jug for $17."
• "Both products weren't cheap, they were 3x the price they are online."
• "Then I noticed the medication is expired and was expired when they sold it to me."
• "The only thing I don't like is that parking can be difficult at times."
• "Parking is rough there. It's street parking."
• "It's a little weird that you don't go back to the room with your pet and then your appointment basically takes place in the lobby."
• "They have exams room but stopped using them during the pandemic & I'm not sure why they don't anymore."

Communication and Responsiveness

Pros:

• "Everything is explained and very understanding and the price is affordable."
• "Keep up the good work!"
• "They always take the time to listen to all of my concerns and answer every single question."
• "He takes time explaining everything about your pet."
• "They are compassionate, responsive to my calls, always willing to schedule an appointment for me and refer to my cat by name all the time."
• "You receive a call next day after your appointment in order for them to know how your pet is doing ok."
• "The doctors will always get back to you when you call to consult on steps to take to deal with any illnesses."

Cons:

• "I tried calling my vet to get advice on my dogs back legs after he was just seen by the vet. I called left msg, got a call back from a tech asking me to call doc back tomorrow, I did, left another msg."
• "We were told that we would receive a phone call the following day with the results... Fast forward to 8:30 p.m., we received no phone call, no follow up on our girl's test results."
• "I was abruptly and rudely told that there was nothing available until the next Monday 10/18."
• "I did not receive a call. I called again on Wednesday. No return call. I called again on Thursday and again no return call."
• "Then everytime I call or write after that, 1 tech tells me to call back, another tells me a doc tried to call & heard no response, but they didn't leave a voicemail??"
• "They ALWAYS put you on hold when you call. I once waited on hold for 15 minutes and then ended up hanging up because I was sure I was forgotten."
• "The process of getting test results seems very dated."

Cost and Value

Pros:

• "The prices are reasonable for vaccines and just a wellness exam."
• "Yes, the prices are expensive, but no more than other vets to which I have taken my cats."
• "I highly recommended them."
• "I find their prices to be reasonable and the service they provide is worth every penny."
• "Their prices are affordable, considering that they are dealing with exotic animal and not your usual dog & cat."
• "The cost was very reasonable."
• "Prices are really affordable too! I paid $60 per guinea!"

Cons:

• "Expensive...but quality of service and preventative care of my babies is worth paying for."
• "They have amazing customer service the only reason why I am giving it a 4 is because is really expensive."
• "It is a bit expensive but if it’s for my baby’s health, money shouldn’t be an issue."
• "I will be honest, they are a little pricey."
• "They charge you $75 for just walking in through the door."
• "For the services I requested, it probably came out to around 100 dollars more than it would have at my previous vet, but with that said I would do it again, and its worth paying more for a dramatically better experience."
• "It is pricey but all vets are."