AMC Wayne 14 Reviews Summary

Theater Amenities

Pros:

• "After they did the renovations and new reclining chairs my family and I love going out to the movies now."
• "Love the seat warmers!!! Gives it an extra and nice touch to the whole experience!"
• "Seats had very good cushions, ample leg room, and great dolby audio."
• "The new seats in the theatres are incredible, it's so great to be able to put your feet up and be truly comfortable while watching a movie."
• "WOW! The new renovations make this a top movie theater in North Jersey!!!! Recliner seats with vibrating seats to the movie."
• "The seats reclined to the point of having your feet up, in addition to the option to have them heated!"
• "Comfortable, heated seats that fully or partially recline and hold any cup size."

Cons:

• "Seats have a multitude of stains on the seats."
• "The seat had a worn hole in the headrest."
• "Seats were broken."
• "MANY SEATS BROKEN OR JUST NOT WORKING."
• "The seats were super stiff and the button for heating my chair didn't work so my chair was super hot the entire movie."
• "Nice reclining seats but COVERED in butter and soda, had to wash it myself just to sit comfortably."
• "Seats and ground in the theater are clean."

Staff and Service

Pros:

• "The staff were great, and unlike some theaters, I didn't feel like i could hear the movie in the next theater over."
• "Those at the concession stand were kind and helpful."
• "Friendly, knowledgeable staff."
• "Staff has always been great."
• "The staff is very helpful."
• "Very polite staff!"
• "The staff were polite and were helpful considering we were a big party getting many snacks, and drinks."

Cons:

• "Absolutely no enforcement of reserved seating. Ruined my night. Terrible theater. Terrible staff terrible management."
• "The staff was rude."
• "Service was spotty. Ordered a popcorn and two drinks, server gave us the popcorn and walked away to talk to the other employee."
• "The Latino boy with glasses at the counter was very rude with me and my girlfriend."
• "When i asked the staff about the soap, they looked very annoyed that i was bothering them."
• "Manager did nothing about what happened except say what do you want me to do about it?"
• "Worst place for a movie theater! Nasty and rude employees."

Cleanliness

Pros:

• "It looks a little run down on the outside but inside the theaters it’s great and clean."
• "The theaters inside are nice and well cleaned, with good service too."
• "The seats were very comfortable and the theater was very clean no sticky floors and popcorn everywhere."
• "Clean theater, Smell good, friendly staff."
• "Clean and comfy inside the theater."
• "The auditoriums are always clean, the bathrooms usually clean."
• "It was clean on the inside and looks great."

Cons:

• "The actual theatre was filled with annoying patrons on their phones and taking FLASH PHOTOS FOR SOME REASON."
• "This used to be my favorite theater, but this place is turning into a dump. Things breaking everywhere, nothing seems to get cleaned after a while."
• "Seats are amazing but this has to be the dirtiest theater I have ever been too."
• "The floors were disgusting, they looked like they hadn’t vacuumed them in years."
• "Bathroom floors are extremely sticky and no soap in the dispensers."
• "The escalator was beyond disgusting and the floors were so sticky I had to wash my shoes when I got home."
• "It was filthy there and we won’t be back again."

Location and Accessibility

Pros:

• "Plenty of parking and the Willowbrook mall is 5 mins away."
• "Conveniently located at the Willowbrook Mall."
• "Parking garage offers shelter from the elements."
• "Ample parking is available and it is easy to get to."
• "Easy to park and get into."
• "The Parking lot has been, and I feel always will be, a little ratty."
• "They seem to be encouraging credit card kiosks but still have a friendly staff for cash customers."

Cons:

• "Even the parking lot for the theater is all broken roads and no clear markings."
• "The parking lot looks like a war zone."
• "Parking lot is in terrible condition (MANY LARGE POTHOLES, the further back you park)."
• "The parking lot needs to be completely redone. Too many holes."
• "There’s an abandoned closed down parking deck and next to it is a pothole ridden gravel lot with no lines."
• "The entrance to the AMC has a creepy parking lot and upon entering it’s really dim inside."
• "Parking is a mess, no signs so some people who doesn’t have brain parked where another car got squeezed in between cars."