Red Lobster Reviews Summary

Service

Pros:

• "The staff was friendly and very professional, the food was beyond expectations. Very happy!"
• "The service was fast and friendly."
• "Our server was wonderful, and from my experience, they always have been."
• "Wow for it to be busy my waiter was so on time with all his tables and all of our food was hot and fresh when he brought them out."
• "Had amazing service from Petyr and a great bar experience from Amanda."
• "Our waiter named Scott was very helpful and friendly."
• "Our server SHIVUN. Omg what’s a gem. She was so cheerful & attentive."

Cons:

• "The manager didn't even bother coming to the table or anything. No apology or nothing."
• "Server brought my food on a dirty plate smeared with tomatoes on it."
• "Fight amongst the kitchen staff and our waiter."
• "I had to call the manager and he didn't even care I'm done with this location."
• "The quality of service at this location has gone down significantly."
• "This was the worst most horrible experience I've had at this Red lobster."
• "Horrible service."

Management

Pros:

• "The manager was mortified. He even said 'I have no words. I am so sorry.'"
• "The manager was very concerned & comp the food & remade our food."
• "The manager tried to help and clean tables and refund on the cold meal that looked like crumbles from the bottom of the bottom of the bag."
• "The manager, I forget his name (night of the 23rd) helped us a lot! Thank you very much for good food and great service!"
• "Gayle, the manager was very nice and accommodating."

Cons:

• "Very bad choice by management."
• "Worse service every at any Red Lobster especially on my sister-in-laws birthday."
• "They need better management."
• "The manager made no attempt to rectify the situation."
• "Management sucks; Masued is a soulless jerk; they don’t sauté the pasta anymore and that’s why it sucks."
• "Management needs to run this place much better, can't handle a busy Saturday night."
• "Where was management and why didn’t they step in??"

Cleanliness

Pros:

• "I know this restaurant is a franchise but let me tell you it's very clean and the staff are very outgoing and move quickly."
• "It's easy to get in for someone with the wheelchair and the bathrooms are at the front of the door."

Cons:

• "The place is run down and not appealing it smelled like a hospice."
• "First of all, place is Dirty and run down!"
• "The place smells absolutely disgusting. Like vomit."
• "The Window seating had a huge Cobweb."
• "Waitress smelled like weed and there was a big roach on crawling on the wall where our booth was."
• "The bathroom was also filthy, and it wasn't even busy!"
• "The restroom is full of stench, I don't know how long it hasn't been washed."

Food Quality

Pros:

• "The food was amazing the food was fresh."
• "Thoroughly loved the Ultimate Feast, Lobsters dream and seaside shrimp trio, Great in terms of both quality and quantity."
• "The food was very good, with a warm atmosphere, to share with family and friends."
• "The food was good. I had lobster tacos."
• "For who those love an lobster, needs to taste the Maine lobster, it’s so delicious and fresh."
• "The fried shrimp was cooked to perfection, love the variety of sauces as well."
• "Food perfectly cooked and tasty, even the vegetables done right, not too mushy or hard."

Cons:

• "Disgusting the stuffed flounder with no lobster sauce and hard rubbery pieces of lobster in the non sauce."
• "The steaks where both like eating a shoe and cold when they came to the table."
• "The food tasted spoil...I got the Ultimate Feast which came with crab legs that tasted spoiled."
• "My fish was slightly overcooked so it was on the rubber gummie side and greasy if I may add."
• "The biscuits were under buttered, so I asked for butter on the side. The side of butter tasted and smelt like it came from a dirty metal pot."
• "The food looked and tasted old."
• "ALL THE FOOD WAS BURNT!"