"For a place that caters to children and is a bounce and play space, everything is immaculate!"
"First off the facility is SO clean, everything up to date, and super engaging."
"It always looks clean and you will actually see staff wiping things down!"
"The facility was spotless clean and had so many activities to keep the kids busy."
"The place is very clean and their coffee station is amazing."
"The place is very clean."
"The place is extremely clean and keeps the children occupied with various activities."
Cons:
"Today was one of the worst experiences, I can’t begin to describe the anger and rage I feel. My son is a black Autistic child... This is definitely unacceptable! This is supposed is a place of inclusion. I shouldn’t have to come to play space and worry about racial and disability discrimination!"
Staff and Service
Pros:
"The staff is so nice & really keep everything on schedule."
"The staff was super friendly and accommodating."
"The staff did an excellent job. Everyone was friendly, professional and accommodating."
"The staff was amazing and easy to work with, they answered all of my questions no problem."
"Staff is incredibly nice and helpful!"
"Our party host, Natalia was amazing, and the rest of the staff was great as well."
"All the employees were so kind and friendly to all the children."
Cons:
"Some staff members were very intrusive rude, and lacked kids’ oversight."
Facilities and Activities
Pros:
"Has an area for toddlers to play which is separate from the rest of the place."
"All of the video games are age appropriate."
"It has everything. A super cute and modern arcade, a really fun indoor jungle gym, bounce house, toddler area, VR and cafe."
"They have a really great bounce house and fun games."
"There were so many fun activities to do-ball pit, arcade games, slides/jungle gym, sensory activities (swings), virtual reality goggles."
"From Jungle gym, a bouncy house to arcade games, this place have it all!"
"They have Virtual reality, arcade games, bounce house and indoor jungle gym."
Cons:
"The items are for tickets are kinda over priced though. The games don't spit out enough tickets to win anything really good."
Value and Pricing
Pros:
"Planet Play is fairly priced. It’s on par with other indoor play areas and they do offer some pay in advance deals, and around the holidays a pretty cool gift card deal."
"For $25, she got 2 hours of open play and a game card. For the amount of stuff included in the open play, with the bouncy house and arcade, the price is very fair."
Cons:
"Paid the highest premium (more than any other kids party venue I paid) and all it was is kids playing arcades and asking parents for money."
"Staff was great and kids had fun. however it is a little overpriced for such a short time(1.5 hours) and decorations were not worth the $100 additional charge."
"That is not what anyone should expect when they pay close to $2k since we had over 20 kids."
Accessibility and Convenience
Pros:
"The size of the place was perfect, I could watch him and he could have the independence to run around."
Cons:
"They don’t even have the parking. We had to circle around for 4-5 times before we decided to park the car 10 mins away from them."
"This place is the worst. We called them to ask if we need any reservation. The lady who picked up the phone told us to just walk in. We arrived at 12:30 pm and they told us to wait until 4 pm."
Party Experience
Pros:
"Loved our five year old birthday party here. The place is super clean everything seems so new and in great condition."
"Recently had my son's 4th birthday party there, and I couldn't have asked for a better time."
"So happy we picked Planet Play to celebrate our twin boys 6th birthday party at Planet Play!"
"I booked my son’s birthday party at Planet Play and loved it!!"
"There was a lot of party options to choose from and they took care of every little detail."
"Planet play did an amazing job for my sons birthday party Saturday 7/16!"
"Just had a birthday party for my daughter and the whole experience from start to finish was wonderful."
Cons:
"Avoid this place by any and all means possible when choosing a venue for your child’s birthday party, or when invited here for a birthday party... I award this place no credits, and may God have mercy on the souls of the owner and staff members."