Address: 410 St Cloud Ave, West Orange, NJ 07052, USA
Phone: +18622337557
Rating: 4.3
based on 94 reviews.
Service
Pros:
"Their service is friendly and attentive."
"The staff was polite and very attentive!"
"All the staff friendly and engaging."
"Price is fair, good atmosphere, excellent service!"
"The service is Superb!"
"The staff was Super Friendly and Helpful."
"Service was great and attentive and the restaurant as a whole was very family-friendly."
Cons:
"The service was horrible as our waiter never checked on us."
"Terrible service, not kids friendly."
"These people just don't care."
"The hostess was also especially rude."
"Service definitely needs work."
"Our waiter was terrible."
"The service is slow and frankly, this experience will make me think twice before coming back."
Food Quality
Pros:
"They have quality food, and of course tasty!"
"The Penne Vodka, Fried Calamari, and the Cannolis were delicious!"
"The arugula salad was good and the meatball was probably the best part."
"Food was great — arugula salad, halibut, and cappuccino."
"We loved everything we had: Arugula salad, Tuscan fries, broccoli rabe, penne vodka, seafood linguini, and tiramisu."
"The penne vodka was delicious - outstanding vodka sauce."
"Ordered Chicken Parm entree. Huge portion, crunchy on the edges and tender in the middle."
Cons:
"Ordered a cheese pizza. Asked if it was thin crust. Answer was yes. Went to pick up and it was in a rectangle box. Got home. It was absolutely disgusting."
"Food was not at all up to the standard of the price."
"The main dish - shrimp scampi - was not good at all."
"Then to have the food be okay at best. Nothing great just okay. The scallops were overcooked and the price did not reflect the portion."
"The pizza was too thick and the crust too hard."
"The lobster roll portion seemed smaller compared to other places."
"The food was cold and flavorless and I regret coming here and spending $50 on horrible food and horrible service."
Ambiance
Pros:
"Nice ambiance, good size portions…my CT lobster role was good."
"Inviting atmosphere here, and lots of outdoor seating options."
"Live singing which was amazing, Romantic relaxed Lighting."
"Adorable interior, tasty food, good portions."
"The ambiance in the dining area was pleasant and inviting."
"I really enjoyed the patio seating with super large tables."
"What a lovely outdoor space despite being close to the main street!"
Cons:
"Though construction was going on outside and cement dust was blowing inside. Tables were not clean and even plates had dust on it."
"Be aware that there isn’t much parking space tho! Small lot out front, maybe street parking somewhere?"
"I can’t remember experiencing more discomfort from a restaurant, nor have I ever been so sure it had to do with my skin color."
"They also stopped making pizza (even tho their sign still says pizza house)."
"Only Peroni beer in bottles."
"Waited for 10 minutes to get seated, waited for 10 minutes for a server, waited for 40 minutes to get a pizza."
"We stopped in tonight without a reservation. The restaurant had about 3 tables seated, and we were told they were totally booked for the night."
Value
Pros:
"We are from Monmouth County and you just cannot find the value there that this place offers."
"The portion was large and easily fed 2 adults and a toddler as a starter."
"Love it, love it, love it."
"Delicious food, large portions."
"Food was fantastic and prices very reasonable."
"It's a lot of really good food for a great price."
"Everyone went home with extra food because of the portions."
Cons:
"First, my husband asked for olive oil to dip his bread in and the waitress said she couldn’t give him any olive oil because it’s too expensive."
"Then to have the food be okay at best. Nothing great just okay. The scallops were overcooked and the price did not reflect the portion."
"But I was charged a little over 25 dollars for my takeout meal while I was there. When I checked my account in the morning I was charged a little over 30."
"The lobster roll had an acceptable flavor."
"Expect to pay around $50 per adult if you order apps, drinks, dessert."
"I drive over there to order take out and I'm told it's dine-in only."
"Beyond frustrated & overcharged."
Management
Pros:
"Awesome new little spot, the Owner is extremely hospitable and makes you feel as though you are dining at an family or friends home!"
"Anthony, the owner is so pleasant and always smiling."
"The owner and the staff are super friendly and attentive, five stars 👏👏👏"
"Patsy’s puts West Orange on the map!"
"The staff is a beautiful extension of Anthony's warmth."
"Staff and owner were helpful and welcoming throughout our meal."
"Great menu, owner is charming and personable."
Cons:
"The website says they're closed. Google says they're open. The phone number provided just goes to a full mailbox."
"As for the owner who replied, yes, we went over to him and asked about the food, instead of looking into the delay, he didn't even leave his post behind the bar, and nonchalantly replied 'it's coming,' without going to the kitchen to find out the delay."
"I think it was the manager came out to ask how things were.. despite our frustration, he did nothing to help the situation."
"Next time they didn’t have ingredients for the souther heat drink - seems it’s a best seller so sad they ran out of the hot honey."
"The pizza was AWFUL. We order the half meatballs and plain."
"The service is slow and frankly, this experience will make me think twice before coming back."
"Waited for 40 minutes to get a pizza that tasted like a brick."