"Dr. Esteban Baeza Is an amazing doctor. My cat Izzy had a very bad break on his front leg... after surgery my Izzy was walking within a week."
"Dr B took the time to explain step by step how to take care of my Macaw and has helped with his pain."
"Dr. Baeza is well educated and always provides top care. He takes the time needed to address health issues and has always ensured that I know exactly what is going on with my pets."
"The doctor thoroughly examined Maeve, my cat, and said she was basically in good health."
"Dr. Baeza helped us through the reality that we wouldn't have him with us much longer."
"Dr. Baeza is awesome and so engaging."
"Dr. B is so gentle with my little bunny, Bean. He explains everything and doesn't encourage unnecessary procedures."
Cons:
"He didn't even talk to the birds, he didn't treat them gently, he manhandles them and didn't care that he scared them badly."
"When the doctor was checking my rat, he had to restrain him. But the restraining he did was not okay."
"Dr. Baeza is NOT a bird vet and should not be treating birds."
"This place did not take the examination of my rat seriously, the vet lied to me multiple times that my rat was just suffering with an abscess rather than a tumor."
"I took my ball python here 2 days ago and the doctor did an aggressive check and i was assured he was going to be fine and he just had a minor respiratory infection... i went to give him his injection today and he was dead in the tank."
"Please, please, please do not take your bearded dragon here! I was horrified by how they treated my baby!"
"The Vet had shaky hands and difficulty administering the needle as well as not allowing the sedative to kick in before delivering the second shot."
Customer Service
Pros:
"Every call is treated with genuine concern."
"I am thoroughly impressed by the care and compassion shown to my babies each time we visit."
"They even come out and carry the cat in for my mom if I’m unable to take him! Sooo thoughtful!"
"Everyone there is friendly and cares about you and your pets needs."
"The staff was excellent and accommodating to our dog."
"Thank you everyone at street road animal hospital for making our hardest day a little less hard."
"The whole staff is very friendly and always very helpful!"
Cons:
"I felt judged because receptionist tells me 'well this is why you neuter them' and shrugs her shoulders."
"The staff is rude, they refuse to let you finish a sentence, consistently talked over me, failed to LISTEN."
"I was also misgendered the whole time."
"The receptionist forgot my appointment and we had to reschedule."
"The vet tech is less than patient and compassionate she was very rude to me."
"The front desk lady the rudest, helpless, mean, very negative person."
"The assistant or tech or nurse or whatever she is was rude and uncaring."
Facility and Accessibility
Pros:
"The office is clean and pet friendly/safe."
"This is a clean well run specialized Animal Vet/Hospital."
"Clean, nice office."
"Very friendly and welcoming establishment, Street Rd Animal Hospital treated my 4 ferrets and even gave us a discounted rate of 30%."
"Everyone was so kind, gentle and welcoming."
"Everyone was there was nice from the time I got there to the time we got back onto our car."
"The staff sincerely loves what they do. They always recognize my dog and call her by her name."
Cons:
"I waited in car OVER 1 hour in car and also waited in the room 30min until see Dr."
"Today I waited over an hour to be let inside the hospital, and another 30 minutes just to see the doctor."
"Why me and my dog was outside for an hour in 93 degrees heat???"
"We were waiting in the parking lot for over an hour after our scheduled appointment only to be told the doctor went home for the day."
"I will never go there again, scheduled my appointment for 12:15 and spend 1 hour waiting right in front of this clinic."
"I was there three times with three different animals the doctor is good just spent no time I didn't have chance to ask questions."
"Went with my mother to take her dog to her first appointment today... They refused to let us both come in. I feel this is very unfair, unprofessional, and rude!"
Value and Pricing
Pros:
"Pricing for services is very reasonable."
"Fantastic veterinary & staff; they truly treat your loved one like family."
"Decent price for the care of your pets."
"Their prices were beyond reasonable."
"Price for an exotic vet visit and treatment is honestly not that bad, especially for the quality you get."
"Thank you for saving me money and taking care of my dog."
"Saved my dogs life multiple times, cost half the price of everyone else."