Medemerge Reviews Summary

Customer Service

Pros:

• "I can't begin to convey how impressed I was not only with the courteous staff but how well organized they are."
• "The staff here was very caring and courteous."
• "Everyone from start to finish was professional, helpful, and very kind each time."
• "Every person we came in contact with was so nice."
• "The staff is friendly, respectful and knowledgeable and they work well together as a team to get the patients seen in a reasonable amount of time."
• "From the reception staff, to the nurses, to the doctor all were pleasant and engaging."
• "The staff is efficient."

Cons:

• "The receptionist signing me in was not very helpful."
• "The nurse that was calling in the patients were very rude and didn’t let me go in with my husband even though I wasn’t told any point that I couldn’t be with him in the room."
• "The entire staff at Medemerge is VERY rude from the front desk to the nurses, pa’s, lpn’s and doctors."
• "Front desk registration black girl with pink hair Elizabeth c and Yukon may have gave me a fake name but she a white girl with blonde and brownish hair and has tattoo on her fingers these two are very nasty women should never be put at a front desk to give anyone service."
• "The staff of this clinic are very unprofessional and aggressive."
• "Staff is nasty and rude and no one does anything about."
• "The 'nurse' Deb or whatever she is, will get nasty and rude with you when you call almost 3 weeks after your test was done and hang up on you."

Facilities and Services

Pros:

• "They have X-Ray and many other facilities on site which is really convenient."
• "Always prompt with registration and seeing a doctor."
• "They do a number of tests in the facility."
• "It's also great to be able to get blood tests and even x rays in the facility so I don't have to go elsewhere!"
• "The facility is equipped with a lab and x-ray machines so I can get whatever diagnostic work-up I may need during my visit."
• "Medemerge is the only general practice facility I know that allows walk-ins which is very convenient."
• "They are timely and offer a wide range of services under their scope."

Cons:

• "He didn't listen to what I was saying, did not have my chart, and when he checked my ears he shoved the instrument in so hard it hurt."
• "MedEmerge exposed me to radiation without any solid reason."
• "They have X-rays and other labs on the facility. Therefore, they try their best to do diagnostic tests even if those are not necessary."
• "The process they have set up for COVID testing is completely illogical and quite honestly, seems like it belongs in a third world country."
• "The place needs a little update, looks dull. It gives a feeling of being a little dirty & run down."
• "Very inefficient. Started on medication the NP wasn’t sure would treat my condition."
• "The place is poorly run... an overworked staff, minimal testing, and poor service."

Wait Times and Efficiency

Pros:

• "We were in and out within an hour."
• "Nice, easy in and out. Been going there for 5 years. Consistently good."
• "Even with a full waiting room the nurses were hustling and got me in and out quickly."
• "I was in and out in an hour, and I got all of my test results back the same day."
• "Wait times were fairly quick."
• "There is usually a line in the lobby, but the wait once I was checked in was very short."
• "The wait is always over 2hr for a Covid test."

Cons:

• "It took all day to be seen but once we were in they were friendly, quick, and cared that they got us our results in time."
• "After two weeks it still wasn't done. They said it would take 5- 7 days."
• "I been waiting at the moment for over1 hour to see the doctor on room number 8."
• "Plan to wait about 3 hours after you 'check in'."
• "Went in at 10am on Christmas Eve morning, did not take long to get to the room to wait for the doctor, but the doctor took over 3 hours to help me."
• "Every time I am there I have to wait a minimum of 1.5 hours just to see a doctor."
• "Very long waiting time inspite there were 3 people in the waiting hall, just left after waiting 2 hours without seeing docter and only nurse showed up and she couldn't even check my bp as the thing was broken."

Financial and Administrative Concerns

Pros:

• "When I called an hour after leaving to say they had sent the 'brand' instead of the generic which I had asked for to Express Scripts, they were very kind and said it would be changed."
• "Having such flexible hours are truly helpful for any patient."
• "I would recommend you pay cover fee by credit card instead of cash in case of dispute."
• "Whenever I have needed prescriptions called in, they have quickly filled the request."
• "They explained to me what was going on and what kind of test they were performing."
• "Once I had an insurance issue that was quickly straightened out, so if there is ever an issue, the office manager will get back to you."
• "The pcr turnaround times are unmatched by any in a 30 min drive."

Cons:

• "These People don’t give patients the proper information and the entire experience is frustrating and confusing."
• "Months later, I was receiving bills which included a several hundred dollar, UNDISCLOSED 'new patient' fee."
• "Now they claimed I have not paid the cover."
• "When I called the billing office, the lady maintained I haven't paid and kept asking for a receipt."
• "They were unwilling to run the insurance properly so now we have to battle the insurance companies for reimbursement."
• "Stay away. Beware of $500 new patient fee."
• "Front staff are incompetent people & will force you to pay when their billing department doesn’t bill the correct insurance."