Sonic Drive-In Reviews Summary

Customer Service

Pros:

• "The staff is amazing there. The store is always extremely clean and the staff is friendly, professional and accurate."
• "He offered me an apology, and said that he’d rather have a customer happy and come back, than an angry customer stop coming here."
• "Girl came out of the kitchen read my order back to me with a smile & wished me a good night."
• "Your associate Dominica went above and beyond to help us."
• "She deserves a raise 100%."
• "We had a very sweet girl named Veronica she was helpful n funny n didn't get flustered over our 2 different orders and adding on to orders!"
• "The person taking our order was very nice and professional."

Cons:

• "They deserve a negative 10. This location has the worst customer service, absolutely no care for quality."
• "I have no idea why they were so slow tonight. Service was just horrendous."
• "Everytime I give this place another chance, they always either mess up the order or don't give something you ask for."
• "The staff is rude and nasty."
• "The front person is rude and they tend to cut you off a lot."
• "The staff was so ghetto and unprofessional."
• "Horrible service, horrible staff, will never return."

Food Quality

Pros:

• "Their slushes and tater tots are on point."
• "There's no beating this massive menu."
• "Sonic doesn't fail. They'll even customize your drink, Sprite with Coke to make it taste like GingerAle for the picky drinkers."
• "Pretzel & cherry limeade were the only things we enjoyed."
• "Good burgers, good dogs, chicken tenders are good, love the tots, good spot."
• "The tater tots the milkshakes were phenomenal."
• "Ordered the Ultimate Philly Cheesesteak. DELICIOUS!!!"

Cons:

• "After waiting 30 mins in drive-thru they inform us they had no ice cream for milkshakes."
• "French fries were so stale. Not even edible tater tot’s were hard, dry, not edible."
• "The ONLY SHAKE THEY DO GET RIGHT IS VANILLA."
• "The shakes were completely melted the moment I got them."
• "The chicken sandwich was as super well done as the burger and barely larger than a half dollar coin!"
• "The food sucks anyways, everything tastes stale for some reason."
• "The food was horrible. McDonalds is infinitely better as Hamburgers go."

Cleanliness

Pros:

• "The restaurant's interior was clean & tidy."
• "The place was clean (especially the bathroom)."
• "The exterior was clean and they seemed to be quite busy."

Cons:

• "Very strong scent of weed came with them."
• "This is the filthiest looking dump I've ever seen, worse than the waffle house in Va."
• "The place stinks like they cleaned with a dirty mop."
• "The atmosphere was disturbing as we were parked by the back door and watched as deliveries were made. It looked dirty, with grime everywhere."
• "The floors were disgusting, the workers were sliding around in their sneakers."
• "When entering the restaurant by the front door smells really bad like garbage."
• "The inside of the place is dirty as ever."

Service Efficiency

Pros:

• "The old style pull up service is very professional and courteous."
• "Went through the drive thru and the customer service was good."
• "The service is quick and courteous and the food is great."
• "Drive-thru service was quick."
• "The service has gotten faster."

Cons:

• "Worst service ever, was waiting at the drive thru line for over 20 min."
• "The drive thru was backed up, so I parked and went in to order."
• "Extremely slow..it took me 20 mins to get 2 slushies."
• "Waited 20 minutes for cold food and completely melted ice cream."
• "This was really SLOW 'fast food' and unfortunately not worth the wait."
• "Super slow and unprofessional teenagers that don’t care."
• "I had to wait about 20 minutes to give my order."