Wendy's Reviews Summary

Staff and Service

Pros:

• "The staff served us with a smile!"
• "Thank you Tawanna. You were an example."
• "Most of my experiences here have been positive."
• "Great staff always get my food order right and friendly at the window when giving me my food and change."
• "His attitude was super positive and generally cheerful and good natured."
• "These employees however seemed happy to serve me, and did so with a high level of professionalism and respect!"
• "Friendly customer service."

Cons:

• "Staff is hit or miss though. I have been in line multiple times when they were arguing, yelling or fighting with each other."
• "Their employees are unorganized and just plain do not care about the quality of food they are serving."
• "The cashier in the drive through didn't even look up from his the video on his phone to take or give me my card back."
• "This specific Wendy’s I have had nothing but bad experiences at the staff is rude and they constantly get my order wrong."
• "The night shift woman at the window was particularly rude, she made it clear that taking our order was a big inconvenience to her night."
• "No one there cares about the wrong orders or bad service."
• "The employees are too busy in their personal lives and making fun of customers."

Food Quality and Order Accuracy

Pros:

• "The food is always sooooo good, the staff is friendly and the dining room is always clean."
• "Food is always hot and fresh. Nice selection of items to choose from the menu means you'll come back for another visit."
• "The food was freshly made and tasted great!"
• "Wendy's chocolate frosties are never disappointing. I love to dip my fries and spicy chicken nuggets in mine."
• "Our meals were very satisfying."
• "I very much enjoy the food from Wendy's but left without food."
• "After my order was placed though everything was great. Food was hot, service was fast and friendly, everything was great!"

Cons:

• "They don't even repeat your order, show it on a screen, or even give you a receipt at this place!"
• "Didn't put extra cheese on my burger which I was charged for since that's how I ordered it."
• "The person taking the order was not knowledgeable on what was premade so our salads had things on we didn't order."
• "We only ordered three items, and one of them was wrong; Wendy's bagged the wrong salad for what was ordered."
• "Every single time that I go to Wendy's on 100 they give me the wrong food every single time."
• "Consistently messes up my order, normally half my order is missing and the other half is messed up."
• "This is the third time I asked for no ketchup/mayo and received ketchup on two of my items."

Cleanliness and Maintenance

Pros:

• "Its fast food, nothing to write home about. Its your typical American fast food place. Bathrooms are clean though."
• "It's pretty clean and the food preparation is decent so overall, it's not bad compared to others."
• "The Wendy's in Pottstown PA needs a lot of CLEANING ! The Women's room is absolutely discussing!!"

Cons:

• "Store was dirty also."
• "Food was good but the place was filthy. Dining room tables were not cleaned off."
• "Just close it and start over. The staff is ridiculously bad, the dining room is filthy."
• "The place was very dirty."
• "Don't eat at this Wendy's it is a mess."
• "The wrap was hard and completely broken/ripped at both ends, all contents fell out."
• "My fries were dark like they were double fried and they weren't hot, and the burger on my JBC was dried out."

Speed and Efficiency

Pros:

• "Used to be well run with 90 second drive-thru times."
• "The drive-thru line looked very long but the staff was very efficient at trimming it down quick."