Taco Bell Reviews Summary

Customer Service

Pros:

• "The customer service was great."
• "Employess& staff were very pleasant and friendly."
• "The drive thru was quick and there's nothing more I like then pleasant drive thru workers!"
• "Miss Lady, and Rudy truly showed compassion and kindness towards me in this upsetting situation."
• "So I went there tonight and was a little bit short on the cash needed to pay for my meal! The manager… ‘unsure of his name’ dug into his own pocket and decided to help me pay the remaining amount needed for the meal I wanted!"
• "However, staff in all three restaurants are very friendly and professional."

Cons:

• "Our order was totally wrong and missing items."
• "Every single time I order my food from here it is always wrong."
• "The worst! They can NEVER get an order right."
• "I had the misfortune of visiting Taco Bell the other evening when the young 'ladies' behind the counter took the opportunity to mock and laugh at a young man who seemed to have special needs."
• "I am so over this restaurant. Under no circumstances should an employee or manager yell at customers because they entered the building."
• "Very disrespectful employees! threaten to beat up a door dasher for asking if her order was ready after waiting for over 30 minutes!"
• "Rude. That’s what you describe an entire team where all of them looks you dead in the eye multiple times while you’re standing next to your $50 to go bag and ignores you."

Food Quality

Pros:

• "The food typically comes out fresh which is a plus."
• "However, the food is always hot and tasty."
• "The food was delicious."
• "The food was good, though."
• "The food was good and hot."

Cons:

• "It was mush! It was absolutely disgusting."
• "They do not put nearly enough ingredients in the tortillas."
• "Just don’t go here the tomatoes were rotten and the lettuce was rotten."
• "Two out of my five trips I received undercooked nacho fries."
• "Everyone in our house got sick by early morning. Mostly running to bathroom stomach pains and nausea."

Management and Staffing

Pros:

• "The Manager is the only One capable of doing anything."
• "The actual employees working behind the counter in the kitchen area on Dec 2 around 4:30pm did a tremendously great job preparing the food."
• "The only good thing I have to say was the actions of a young female manager who was so professional in fixing and handling my third visit."

Cons:

• "This Taco Bell needs better management and Taco Bell corporate need to send better trainers to teach their workers on how to make the food."
• "They literally only had two employees in the entire building."
• "There may be 3 to 5 employees working being paid, the only ones doing any work are the Mgr. and the window person handing out the packed food and taking payments."
• "They definitely need new employees or more people working."
• "The employees make you feel as unwelcome as possible, no smile, no courtesy, most seem to either be falling asleep, joking with each other or playing on their phones."
• "Horrible Taco Bell location around, employees smoking outside with wait line more than 20 cars in drive thru."

Operational Issues

Pros:

• "We ordered on the Taco Bell App for pickup, and, surprisingly, our food was ready within 5 mins of ordering."

Cons:

• "Horrible place to go to, always shuts down early."
• "Randomly closed when they're supposed to be open."
• "We waited in the drive-thru for almost 55 minutes for an order of two burritos, 1 nacho, 1 nacho fries, and two tacos with 3 drinks."
• "Waiting 10 minutes to find out no one was even working there."
• "Most of the time the wait in the drive thru is long and you HAVE to check and make sure you have everything you ordered before you pull off and leave."
• "The line took forever and im confused why they only use one window when they have two?"
• "So buyer beware....They need to step up their Board of Health guide lines or throw the food away and start over!"