McDonald's Reviews Summary

Food Quality

Pros:

• "The food was fresh. And the restaurant was clean."
• "The food is always hot and the service is great."
• "So far my food has always been fresh, hot, and quick."
• "HOT COFFEE was GOOD. Hamburger Kids Meal was Very GOOD."
• "The food was ready quickly and it hit the spot when you are hungry and in a hurry."
• "Sometimes McD is the only option available for a midnight eating. The fast food available is fresh."
• "The food was simply glorious."

Cons:

• "The burgers are dry and if it were not for the sauces would have been flavorless."
• "Was given pancakes with some sort of hard black pieces throughout them."
• "The fries were stale. The burger was cold and bread was hard and old."
• "The quarter pounder has changed and not in a good way."
• "The first meal had burnt buns to the point it overpowered the chicken."
• "The actual burger was about the size of a 50 cent coin."
• "Worst food I ever had. Employees was rude. Long wait."

Service

Pros:

• "Customer service was really nice! They were very fast and efficient."
• "Went inside to have breakfast. Very good experience, cashier very helpful, he had a cheerful attitude."
• "Janiya and Fiore were so helpful, friendly and Professional with my mobile order when their locations mobile order was down but honored my order."
• "Dawn has great customer service, felt welcomed and appreciated as a customer!! Great upseller 😉"
• "They offer assistance if you do order at kiosk."
• "Clean store in and out, friendly service, knowledgeable counter clerks, fast accurate and delicious product orders."
• "As a frequent patron of McDonald's, I must commend the outstanding customer service provided at this particular store."

Cons:

• "Unclean crew. Bare hands holding your food."
• "Don't go after 7pm. Seems like they are on their phones and could care less about taking care of customers in a timely manner."
• "I was humiliated by the manager in the drive thru line tonight when she laughed at me."
• "I'm severely disgusted with the cleanliness of the staff."
• "The manager is very dismissive and rude, zero customer service."
• "Then when I went inside I was ignored initially."
• "The customer service could use some work!!"

Pricing

Pros:

• "Not only is the service exceptional, but the prices and deals offered here are also quite reasonable."
• "Whether you're craving a classic Big Mac or looking to try one of their latest menu innovations, you can trust that you'll be getting a good deal for your money."
• "McDonald's is the place to go for lunch,they have good deals on meals and drinks."
• "Food is good - not good for you, but good. Great Deals on combos. Inexpensive."

Cons:

• "Also there prices here are higher then the McDonald's on 896 near college and others so I don't like coming to this one much because they have higher prices here."
• "How do you have the audacity to be the most expensive McDonalds in New Castle County and you hand out a McChicken with no chicken on it?!"
• "When did McDonald's get so expensive?. 2.50 for a sausage patty??"
• "I bought a large fries and paid $4.50 including taxes in Delaware. Prices at McDonald's have gone through the roof."
• "Prices too high! $25.49 for big box is outrageous."
• "I was shocked when I was told my total at the window- $8.00!"
• "These McDonalds in Delaware are more expensive than in New York and New Jersey and without tax."

Ordering Experience

Pros:

• "Great for a quick bite to eat. The new self-order stations actually make it easier, if you are willing to try."
• "I personally like the kiosks!"
• "The Drive-Thru moved quickly. That's what you needed when you are rushed."
• "Fast order to table once we got the computerized version of ordering straight. Fast food is okay!"
• "It's not mandatory to order at the kiosk, you can still order at the counter."
• "Although the line appeared to be long the few times we went there, we got in & out fairly quickly."
• "They don't mess up my order and are pretty consistent."

Cons:

• "Had to order at the kiosk. Older customers had no idea how to do so and help was not readily available."
• "After ordering took a very long time to get food and it was not busy."
• "I waited in line for 25 minutes for just a cheeseburger and a milkshake."
• "We were visiting from out-of-town, went to this McDonald's around 7:30pm. It was closed."
• "If you come here around 11pm, forget about it. If this drive thru was any slower, they'd stop."
• "Drive-thru service was exceedingly slow and ineffective."
• "I waited 15 minutes for my food with two cars in front of me."

Cleanliness

Pros:

• "The restroom seemed clean enough."
• "Clean store in and out, friendly service, knowledgeable counter clerks, fast accurate and delicious product orders."
• "Bathrooms are always clean and the service is good."
• "Furthermore, the cleanliness and hygiene standards are consistently upheld, adding to the overall positive dining experience."

Cons:

• "Inside is dirty & the frappe machine is always being cleaned in the morning."
• "I'm severely disgusted with the cleanliness of the staff."
• "The lady was scrubbing the floor using a dirty mop and leaving the area smelling like dirty scrub water not clean."
• "I went to the bathroom to wash my hands and then I was going to order food but I guess the employee who just got done using the bathroom did not want to wait for the only sink in the bathroom so she left the bathroom WITHOUT washing her hands."