Wendy's Reviews Summary

Service Speed

Pros:

• "There were only two cars ahead of me, and I received my order quickly."
• "Drive through moved fast."
• "I received my order quickly."
• "Crew at Edwardsville Wendy's r very efficient less wait time"
• "Even though there was a long line they were working as fast as they could & they got our order correct."

Cons:

• "Drive thru line is always like a 25-35 min wait."
• "waited in the drive thru line for an hour"
• "Drive through took 30+ minutes."
• "The wait is always 20+ minutes in the drive-thru."
• "Guaranteed your wait time will be 20 minutes minimum."
• "Incredibly slow. They only offer drive thru service so you can expect to wait a minimum of 30 minutes in line."
• "Waiting 45 minutes in the drive thru to get cold fries, nuggets and burgers is not how I want to spend my afternoon."

Order Accuracy

Pros:

• "our order was correct and it was hot when we got it."
• "And they got the order right!!"

Cons:

• "Never can get the order right ..used offer for free 10 Piece Nuggets ..they charged me for them and them didn't put them in the bag."
• "Of the last 3 times I visited this location, my order was messed up twice."
• "The worst Wendy's I have ever been to. Never gets the order right."
• "Food was good, but service was not. Not the first time my order was wrong at this store."
• "Horrible first they mess my order up gave me 6 cheeseburgers with mustard when i ordered 6 Jr bacon cheeseburgers go back to fix it and they messed up again but may have been on purpose got home only 5 burgers in the bag i did not go back and won't be sheer incompetence."
• "Can never get a order right."
• "Every time I've ordered from here it's either wrong ingredients or missing items completely."

Food Quality

Pros:

• "The food was hot, fresh and delicious and the staff worked hard while still keeping a pleasant attitude and smile"
• "It's Wendy's, it's fast food but it was ALL hot, even the fries."
• "The loaded bacon fries are amazing. And the vegetables are immaculately fresh Everytime no matter which Wendy's you visit."
• "wendys spicy chicken sandwich is pretty good compared to other places...their apple chicken salad is very good.good dressing...i often get it...only fast food i do have."
• "Wendy's breakfast biscuit sandwiches are the best and freshest eggs available in fast food! Biscuits are flaky and very delicious!!"
• "Love their chicken nuggets they are soo good and not greasy at all"
• "The food was tasty."

Cons:

• "the Fry's are cold the burger is cold the cheese was not hot or melted"
• "they completely gave me all left overs"
• "Drive thru line is always like a 25-35 min wait. Then after waiting all that time they give you burgers on your sandwich that a rat wouldn't even eat."
• "the eggs are akin to rubber and the sausage and bacon was just sad."
• "the food stunk so bad rancid oil"
• "Ugh got food poisoning yesterday from the apple pecan salad I've been throwing up all day."
• "food quality just garbage"

Cleanliness

Pros:

• "Kept clean, well maintained and no chemical smells."
• "It was very clean and the food and service were amazing."
• "This restaurant is very clean, calm, and very nice inside and out."
• "This Wendy's had good food with good service. The main bonus for me was that everything was extremely clean."
• "very clean and friendly"

Cons:

• "pee all over the seat and floor smh"
• "tables were really dirty last time I was there"
• "the bathroom was very dirty n the sink was full of hair"
• "The place is a absolute trash dump"

Employee Conduct

Pros:

• "The employees are great people who aren't afraid to engage in conversation."
• "The employee was so wonderful. She greeted us in the most pleasurable professional manner"
• "The employees were very nice, friendly and kind."
• "The staff and managers are all very friendly and courteous. James always goes above & beyond when it comes to providing customer service."

Cons:

• "employee attitude unnecessary"
• "Three employees were not wearing masks, including the manager"
• "A WORKER THERE HAD HER CHILDREN RUNNING AROUND."
• "Employee had family sitting in the dining room who were loud and extremely obnoxious."
• "The guy in drive thru was cocky with an attitude problem"
• "Messed up basic orders and were very rude, it felt like the employees did not care about their work at all."
• "their manager was quite verbally abusive towards them demanding they do unnecessary tasks."