Wendy's Reviews Summary

Food Quality

Pros:

• "They lived up to what I would expect from any Wendy's: Freshly prepared food."
• "Here, they gotten it right each and every time."
• "Hi everyone every time I order their breakfast sandwich and their season wedges both are always fresh and hot and so tasty."
• "Drive thru and eat in, food is good and not sloppily put together like other fast food restaurants."
• "The food is always fresh."
• "Wendy’s spicy chicken is my favorite."
• "I got a freshly cooked meal that didnt have condiments oozing out of it."

Cons:

• "The burger had bacon on it (wasn't supposed too), no ketchup in the bag & the fries seemed to be re-fried, so it was a mess."
• "Then it wasn't even chili, more like soup."
• "The majority of the salad is missing, but what was included was black lettuce and one diced piece of tomato."
• "Drive thru time has gotten somewhat better but the food quality is trash and I found a bug on my jr. bacon cheeseburger after I took 2 bites."
• "This place is so rundown, food was hardly edible, from baked potato that was raw, to cold fries, a burger that was so old and dry a dog wouldn't eat it."
• "In addition to rarely getting the orders right the food is never fresh."
• "The food is very poor quality not made very well and kind of slapped together."

Customer Service

Pros:

• "The staff is very kind and friendly."
• "Everybody is friendly and attentive, and does a fabulous job."
• "Updated review: After months of not coming here, I decided to make a return visit! The lovely ladies running the loudspeaker & the drive through are so kind & pleasing."
• "The staff is great and very kind. Also they put care into their burgers, chicken, salads, chili, and other side items."
• "The phenomenal evening staff tonite with Kenny the manager running the show courteously took our order."
• "Staff are friendly and smiling towards customers that always makes me feel happy about the place."
• "The employees are friendly, kind, polite and really listen when you order encase it varies from the menu."

Cons:

• "That made her even more rude."
• "I will never eat at this Wendy's again! The staff are incredibly rude."
• "The young woman taking orders was sullen and incompetent. The manager was rude and sexist."
• "Terrible customer service I mean my mom asked for a salad and she got the salad she wanted but, they only gave her a knife to eat her salad I mean that’s sad."
• "Never again, until they get new management."
• "There is always an issue and the staff is rude about it like it’s the customers fault things are made incorrectly."
• "This is the worst Wendy's you can ever go to they never open on time your food is always messed up the workers here are disrespectful they need to go under New Management."

Order Accuracy

Pros:

• "Here, they gotten it right each and every time."
• "Drive thru and eat in, food is good and not sloppily put together like other fast food restaurants."
• "just putting in a good word for the two workers hassan and Danny I appreciate how professional they both were they made sure everything was correct even repeated the order to us much appreciate very great job👍🏽."
• "I literally drive past 2 other Wendy's to go to this location because so far they have never messed up my order or forgot to give me anything."

Cons:

• "I get home and the Order was completely incorrect."
• "I asked for only mayonnaise still had lettuce on it."
• "Salad still came with bacon."
• "I asked for sweet and sour and got barbecue."
• "Drive thru time has gotten somewhat better but the food quality is trash and I found a bug on my jr. bacon cheeseburger after I took 2 bites."
• "Got there at 12:00 ask for the new chicken pub sandwich and got beef and paper inside my sandwich."
• "This Wendy’s is terrible. They literally ALWAYS get your order wrong."

Cleanliness

Pros:

• "They lived up to what I would expect from any Wendy's: Freshly prepared food. Excellent customer service and the store is kept very clean."
• "This location was great with cleanliness."

Cons:

• "Dining room was messy (did not take pics of all the mess) despite things being slow (I was the only patron in there)."
• "The place was filthy. Workers were sitting in customer seating area laughing and joking with friends."
• "Also, what's with all the trash in the parking lot? Every time I go there the garbage can outside is stuffed full and people just place their trash outside of it where the wind blows it around the parking lot."
• "Garbage all over parking lot, over grown weeds all around building, will never be back. Disgusting."
• "This Wendy's dining room is inexplicably closed for business."

Price

Pros:

• "I ordered a 4 for 4 which os 4 items for 4 dollars."

Cons:

• "Now, buying 2 meals costs me $22. When did this happen? It seems like a few years ago it was about $12."
• "Just got charged $24 for 2 medium value meal. Never ever spending one more penny here."
• "A Baconator, Dave single and 10pc nugget all for, wow $18.52!!"

Service Speed

Pros:

• "Speed of service fast as hell."

Cons:

• "Waited 15 minutes for a 4 for $4 & a 5 for $5 n new Italian mozzarella sandwich. How THE HELL IS EVERYTHING COLD."
• "I waited so long in the drive thru line my car overheated!"
• "Showed up 30 minutes before scheduled closing time and was ignored in the drive thru for 15 minutes."
• "The drive-through service has been Turtle slow with an average of 10 to 15 minutes every time I go."
• "Service was a little slower this time probably around 5 to 7 minutes."
• "I waited over 20 mins in line for then to not even get my order correct."
• "Waited 30mins in drive thru to be served cold food. Asked for a refund that took ANOTHER 10 mins."