Zack's Taco Shack Reviews Summary

Seating and Atmosphere

Pros:

• "Staff was awesome. A very relaxed environment, with exceptional and speedy service."
• "It's a super casual, groovy space."
• "Environment lives up to its name, we loved it."
• "It's an enclosed deck. But dont let that deter you, this place is delicious!"
• "This place has a good vibe."
• "It was a no frills place but very cozy and homey."
• "Lovely, casual hole- in- the- wall atmosphere; hoping they'll expand for more seating."

Cons:

• "Downside- very limited seating and not much nearby to sit if you take it to go."
• "There's not much seating available and the seating area isn't very warm."
• "Only downside is there is no indoor seating, take out only or outside seating around building."
• "Literally a shack with a few inside community tables and few small tables outside."
• "Make no mistake about it, it is a SHACK, and seating is limited to a few picnic tables outside."
• "Parking is ample but seating is extremely limited."
• "No real indoor seating so most people do pick up."

Service and Staff

Pros:

• "The staff was helpful as they were friendly!"
• "Very friendly and helpful staff."
• "The staff was super friendly and accommodating."
• "Walked in with a couple friends and was welcomed by an extremely friendly staff."
• "The staff was pleasant, food was ready quickly, everything was freshly made, flavorful, piping hot & DELICIOUS!"
• "The customer service and quick and the employees were very polite."
• "Staff is always friendly."

Cons:

• "I don't love the foul language in the loud music when I bring my daughter in."
• "Oh my god I don't know how does this place stay open. The service is ok 3 stars but the food is horrible 1 star."
• "The staff was distracted and acted as if we were interrupting them when we showed up."
• "The girl taking orders was less than friendly, apparently annoyed we were there so close to closing."
• "Whoever is working the email needs some more customer service training, needless to say."
• "We got there 10 minutes before close... They only allowed us to do take out."
• "Arrived 45m before closing, stood in line for over 10 minutes and then someone yelled out the window 'no more orders'."

Food Quality and Taste

Pros:

• "The portions were generous, and the prices were very reasonable for the quality of food."
• "Everything was delicious and great. Never had lobster and shrimp empanada and that was great!"
• "Everything is authentic Mexican tacos, the meats are slow cooked to tender, flavor filled perfection and all the ingredients including the Cotija cheese is super fresh and flavorful."
• "The house chips and guac are amazing."
• "They were all very very good. The ingredients were fresh and their proteins are well cooked and packs a lot of flavor."
• "The food smelled great and tasted even better."
• "The staff was pleasant, food was ready quickly, everything was freshly made, flavorful, piping hot & DELICIOUS!"

Cons:

• "This is not an authentic taco place though be warned."
• "The salsa was pretty bad, both green and red tasted like they put sugar in it."
• "The lobster and shrimp empenada was mediocre, lacking flavor."
• "I felt the pork topping was a bit too dry though."
• "The cooking quality of the food is just above basic home style cooking."
• "Poor food quality."
• "The $61.00 worth of food was giving to us ice cold."

Pricing and Policies

Pros:

• "The prices won't break your bank either."
• "Pricing is wayyyy cheaper compared to other restaurants in the area as well."
• "The prices are very fair."
• "Fair prices and good size portions."
• "The prices were amazing for the portions of food I received."
• "Great way to keep menu prices low (which all go up from the menu when you order)."
• "Overall, good food for the money!"

Cons:

• "It is cash only, and they do add a 10% gratuity automatically if the bill is over $10."
• "Great food but expect to be charged 10% gratuity over $10."
• "I think it's a very questionable business practice to add a 10% service charge for orders over 10 dollars."
• "10 percent gratuity service charge automatically added it for $10 or more for a takeout restaurant."
• "The mandatory grat and cash policy is slick."
• "They then decide that 10% gratuity on any order over $10 (that's 2 tacos) is appropriate."
• "Be careful it's cash only and there is an automatic 10% gratuity for anything over 10 bucks which is everything."