United Skates of America Roller Skating Massapequa Reviews Summary

Party Experience

Pros:

• "Would definitely recommend having your next party here!"
• "Especially with it being a last minute party, it was great that they could pull it together quickly and it saved the day when our pool party was going to be rained out."
• "Our daughter’s 13th glow in the dark birthday party exceeded our expectations!!"
• "Our host, Jackie, was amazing. She was super attentive and made the day so easy and extra special."
• "The minute we walked in she took the time to explain to us what would happen in the 2 hours we would be there and that if we needed anything we could just ask her."
• "We were greeted by the best host Jackie, who was very kind and accommodating she had the table set was always checking in and going above and beyond."
• "Our hostess Jackie was simply THE BEST & was so very helpful and friendly!!!"

Cons:

• "The floors on rink have bumps and is disgusting with blood, sticky liquid and food on the rink."
• "I should have saved my money as I hosted my own party. A credit and refunded is well deserved back to my daughter and family."
• "Only downside was being told I couldn’t skate backwards, but then having to watch others be allowed to do so for the remainder of the night."
• "The one negative was the man in charge, I’m unsure if he was the owner or the manager. He was so rude in asking us all to leave."
• "It was extremely crowded on the day of my daughter’s party."
• "Place was chaotic and unorganized."
• "The only thing missing was the cotton candy tower."

Staff and Service

Pros:

• "The place was clean and staff was friendly."
• "Jackie was our party host and always had a smile on her face."
• "Individuals at the front door are efficient and very effective."
• "Our host Jackie was the best from beginning to end."
• "All of the kids and their parents gave rave reviews for the party."
• "The staff is very friendly."
• "Our hostess Jackie was simply THE BEST & was so very helpful and friendly!!!"

Cons:

• "I have two complaints; the air conditioning wasn’t working that well, my guests were pretty hot the entire time (even those that weren’t skating)."
• "While the staff do their best to help out there are just too many children and people for the space that they use for the birthdays."
• "It was understaffed and there was no one to help kids skating for first time."
• "However management needs to be more proactive when they have such huge events to not allow adults to skate."
• "The experience for me as the parent was challenging as I did not get to spend time and take pictures with my daughter, my family and friends as I was hosting my own party."
• "This place needs to get redone and along with new workers and owner."
• "My recent visit was terrible. You had to buy tickets in advance which was fine but they definitely over sold tickets."

Facilities and Amenities

Pros:

• "The cotton candy tower and glow in the dark face painting was a hit."
• "The glow skating was a nice touch too, as was picking her own song from the deejay's booth."
• "They have a great selection of snacks, food, and drinks."
• "The facility is clean and well run."
• "Definitely a family-friendly clean environment."
• "The lighting was really cool and the sounds were awesome."
• "The rink itself is kept very clean & safe."