Knickerbocker Bagel Reviews Summary

Bagel Quality

Pros:

• "The bagels were so good!"
• "Tasty bagels, fresh squeezed OJ, reasonable coffee, friendly staff and more food options than you would know what to do with."
• "They have an amazing variety of bagel and cream cheese flavors, including garlic and egg everything bagels and jalapeno lox and bacon scallion cream cheeses."
• "Some of the best, if not the best bagels in the area."
• "Best bagels on the planet! Soft & savory and the spreads are to die for!"
• "Not only are their breakfast sandwiches amazing, their bagels are HUGE!"
• "The bagels are very generous with the ingredients so you will not be disappointed!"

Cons:

• "The cinnamon raisin bagel had little raisins and could barely taste the cinnamon."
• "The bacon is very thick, hard and difficult to chew, the Eggs were also very dry, the entire sandwich is dry."
• "I had 3 plain bagels that all had pieces of MEAT in them, and small pieces of egg."
• "I just had to worst bagel I have ever had in my life from Knickerbocker Bagel!"
• "The bagel was nothing to rave about and honestly lacked flavor."
• "The bagels are pretty soft & usually undercooked on the inside."
• "Honestly Costco Bagels are way better than these."

Service

Pros:

• "The staff are polite, the prices are great for the quantity & quality based on what I saw."
• "The staff is so helpful and they’ve got the most efficient system I’ve seen from all the other bagel shops I’ve been to."
• "Great overall service for an extremely busy bagel spot on a Saturday morning."
• "Excellent service! My order was quick they have several people taking orders, everything is clean and well organized."
• "The staff was very competent and swiftly took my order."
• "Friendly staff that is super efficient."
• "The staff are all friendly and work hard to get your order right and fresh."

Cons:

• "15 min to take an order is literally the worst customer service!"
• "They’re very peculiar on who they’re attending."
• "The staff started talking badly about me and hung up on me."
• "I was trying to make a large order one morning... the lady working that morning was beyond rude and not helpful."
• "The staff in the early morning is extremely rude to me every time I come in."
• "The people taking orders took forever and service wasn’t great."
• "Everyone was exceptionally rude and made it seem like misunderstanding the customer was their goal."

Efficiency

Pros:

• "The staff has a good system and works efficiently through the deep line."
• "Quick service- even if they’re slammed, they’re running as quick as they can."
• "Service was fast and accurate which is a plus."
• "Fast and excellent counter service."
• "Ordering goes quick with ample counter staff for the rush hours now."
• "Food came fast."
• "The service is amazing, they apologize if you wait a little and are so kind."

Cons:

• "However, when they get busy on weekends mornings (despite how many people they have working behind the counter,) the line can move a little slowly."
• "The wait times are really bad on the weekend."
• "Waiting around for your order after is a little unorganized when it’s busy."
• "Just waited 2 hours for 2 bagels to get delivered."
• "It shouldn't take half hour for one order when I called in to pick up."
• "I love this place but they need to get it together in the ordering department. It takes waaaaay too long for a bagel."
• "There were not many people there but the service was still a little slow to take orders despite a large amount of employees."

Atmosphere

Pros:

• "Spacy, stylishly decorated and busy place on KnickerbockerAve."
• "It's a beautiful, clean looking restaurant."
• "The shop was clean, but smelled of floor cleaner, and I was going to sit and enjoy my meal there, after these interactions I could not wait to leave."
• "The place is nice & clean."
• "The vibes were awesome, the food was amazing."
• "Atmosphere was nice, good food - just what I needed on a rainy Brooklyn Saturday."
• "This place looks organized and clean."

Cons:

• "Plus they were taking up seating while waiting on their delivery orders so not much room left for customer seating."
• "This place does not allow service animals, in direct violation of the Americans with disabilities act."
• "The shop was clean, but smelled of floor cleaner."
• "Ruined my experience by overcharging me."
• "Mind blown by how ridiculous this is for a bagel shop."
• "This was a terrible display of negligence for customer health and experience."
• "Sometimes there's a huge line & you wait a long time."

Menu Variety

Pros:

• "They have really good juices and smoothies!"
• "Great selection of bagels, cream cheeses, and toppings!"
• "Classic NY bagels and a really wide range of sandwiches and spreads."
• "So many choices of bagels, toppings and other items on the menu."
• "They have many flavors of cream cheese and their bagels are fluffy inside and slightly crispy on the outside."
• "Large menu of breakfast and lunch items."
• "An extensive array of bagels and spreads to choose from."

Cons:

• "I do wish they had more options for vegetarians."
• "Their menu is long, extensive and the people taking the order don’t seem to know what is on it."
• "If anything, there are too many options! (seriously, I prefer places that specialize in something awesome). By doing so many things, it's all just OK."
• "Note the Google Maps menu nor their website lists all of the items they have, which is a real shame!"
• "They charged extra for cheese yet they failed to put any."
• "For a $13 dollar sandwich they forgot things the menu said would be on my sandwich and ignored my cream cheese choice."
• "The staff is mocking you for pronunciation and does not explain what you can choose."