McDonald's Reviews Summary

Service Speed

Pros:

• "Great service. Always friendly and polite."
• "But the drive thru guy was runnin around doin everyone’s job for them plus his own with a smile on his face."
• "Drive through is often very slow, but this most recent time I was served lightning fast."

Cons:

• "Never go here during breakfast hours, it’s not fast food its slow food."
• "One day i waited almost 45 minutes in line."
• "Always a wait in drive-thru and they're always out of something."
• "Service has two speeds: slow and nope."
• "I've never NEVER gotten food here in less than 10 minutes."
• "Waited 20 minutes for my order."
• "The wait inside the lobby was just over 15 minutes and I was first in line."

Customer Service

Pros:

• "Yes, the restaurant was clean, yes the food was hot, fresh, and served timely!"
• "So thanks guys, you are appreciated."
• "The employees are very nice and the food is fresh, they'd really benefit from having someone assigned specifically to the fry station."
• "They were all so rude, besides the wonderful woman that helped me- her name was rachel."
• "I love how friendly everyone is, even when I have to make substitutes."
• "The workers there are almost always fantastic with great attitudes."
• "The staff were very friendly, welcoming and patient."

Cons:

• "This McDonald's do not care about there customers they mixed orders then don't tell the customer."
• "This was the most horrible experience ever."
• "Employee (female) was about to fight a customer (female) this behavior had my grandson scared."
• "It was terrible people working in the store walking around talkin not caring to the people at the counter is like six or seven people in line nobody coming up front to help."
• "The workers there are ignorant and really do not care that they ruined your order."
• "Worst. McDonald's. Ever! The staff are extremely rude."
• "They are truly unprofessional there."

Food Quality

Pros:

• "I can honestly say they do so much business that I have never got a bad meal."
• "The food is the best of any McDonalds that I have went to over the years."
• "The chicken nugget was hot and juicy like always."
• "The food is good."

Cons:

• "The food is overdried, like it's been sitting around for a good while."
• "Legit never get an order right the employees just stand around and talk and are extremely unhelpful."
• "The food is either cold, soggy or they ran out."
• "Some of it even tasted like it was made hours ago."
• "Food is hit or miss. The nuggets are bad 75% of the time, hard as a rock."
• "This is the worst McDonald's I've ever been to... the food is definitely crappy."
• "They were also getting every single order wrong which made the wait time even longer."

Cleanliness

Pros:

• "The bathrooms don't have any odors coming from them, even the customers are clean."
• "The inside is super clean, too!"
• "The staff is courteous and the place is very clean compared to the others I have visited."

Cons:

• "The place is disgusting! Soda all over the floor, mats are sticky, trash cans overflowing."
• "Floors are sticky."
• "The bathroom smelled horrible."
• "Dirty floors.... Dirty bathroom...."
• "Its the most disgusting place I have ever been. When you walk in, its like they haven't clean this place for years."
• "Seen a worker mopping the floor with the trash on it So unsanitary."