Wendy's Reviews Summary

Service

Pros:

• "Pretty decent service, food and fries always taste hot and fresh."
• "Great drive thru!! Order is always correct. People are friendly."
• "Service is courteous but slow, food is always fresh hot & cooked."
• "Service was great.. food too.. tasted fresh and was hot."
• "Very friendly teller. Apologized for not being at the window to receive my payment...which was no problem at all."
• "Always very fast as well as accurate with their work."
• "The staff are so nice."

Cons:

• "They ALWAYS mess up the order, EVERY SINGLE TIME."
• "More people leave the drive thru line than get served at this place."
• "Their drive thru is the absolute worst!"
• "Service is always trash!!"
• "The workers need to go to customer service training. Very rude and Unprofessional."
• "Whoever is in charge of hiring needs to be fired."
• "Do not go here unless you want rude staff who act like you are interrupting their time, ice cold food, and wait time of over an hour for two sandwiches and three frostys."

Cleanliness

Pros:

• "Bathroom & dining floors are clean."
• "All the Wendys I've visited are very warm & loving. Smells sooo good! Bathrooms the cleanest EVER! Everywhere it's very clean!"

Cons:

• "The people that seem to be cooking the food were not wearing hair nets."
• "The restaurant was dirty. The entrance glass looked as if it was not cleaned in weeks."
• "The bathroom was smelly and dirty, and it looked like someone had emptied their blunt on the floor."
• "There was hair in everyone’s fries, 2 chicken nuggets and a burger."
• "No gloves on, no hair protection, it was disgusting behind the counter."
• "The workers are disrespectful, they don’t listen, have no manners and don’t even wear hair nets, and never wipe down their tables."
• "Dirty tables not wiped floors dirty I had to tell the young lady at register that there is a long piece of hair on the counter the young lady working around the food with no nets on their hair."

Food Quality

Pros:

• "My order was correct and hot."
• "The food was decent."
• "Always good vibes and food from here."
• "The nuggets are fantastic, so crispy!"
• "Food was very fresh."
• "But the order was made correct and was tasty as it always is."
• "My wife has never had a gluten reaction to Wendy's food."