"I had a great experience with Hana. She was extremely knowledgable, patient and personable."
"The employees are always very friendly and quick. They are helpful, knowledgeable, and provide great suggestions to make sure we have a great experience with our new purchase each and every time."
"Everyone was incredibly friendly, professional, and informative."
"The staff are warm and welcoming. I went on a Saturday afternoon and was in and out."
"Joseph and Noah we're an absolute pleasure to work with... Professional - courteous - just awesome."
"Super friendly staff here!"
"The staff were very helpful, professional and courteous."
Cons:
"The manager and employee were rude and acted like they were doing me a service."
"Customer service is very poor at this location."
"The staff is condescending and rude, and the service is obviously poor."
"Very rude worker, poor customer service from some members of the genius team."
"This store deserves a ZERO STAR. I have never in all my years felt so degraded in my life."
"Terrible customer service in the store."
"The staff are rude. The prices are (somehow) higher than at other nearby stores."
Technical Support and Repairs
Pros:
"The technician help to find out what was wrong. The battery was ok, so he tried diferentes things and the battery Started to charge."
"We took our phone in to get repaired and they had it done quickly, and with no fuss."
"Had an awesome experience today with Cheryl who helped me get the right iPad for my son."
"I followed Kyle's instructions on how to back it up...it worked!"
"After she ran some diagnostics to find the source of the overheating issues, she determined the issue was under limited warranty and gave me a new phone!"
"And they actually fixed everything my wife was having problems with."
"After he fixed my phone he explained exactly why I was having issues so now I know in case it happens again."
Cons:
"It took over 2 and a half hours to fix a tiny problem on pad."
"Well first things first I sat at the store for about 4 hours for my phone to be repaired and after all the wait and the switching to a new phone I had the same exact problem still."
"Technician Tim took way too long to replace my battery."
"Had to make an appointment for three hours later with a Genius and then when that time came, had to wait another hour to have it fixed."
"I was having my phone replaced under warranty (what happened to Apple quality ...), and late in the evening, they left me fending for myself without a working phone trying to pawn me off on my cellular carrier."
"The service sucks. Why do people need to wait to exchange headphones for almost an hour?"
"I walked in with a fully functional iPhone with battery issues, walked out with a junky paperweight and zero satisfaction."
Product Availability and Stock
Pros:
"I asked the first guy if they had apple watches in stock and he assured me that they did."
"They helped me find the things I was looking for, told me about what they did and didn’t have in stock."
"This second time we went to King of Prussia and they swapped it with a new phone and saw us immediately when we got to the store."
Cons:
"After looking at a few watch bands, I decided on one band only to find out they were out of stock of that band."
"After driving there and finding a place to park they looked at my phone and said they have to swap it out, but they have no i-phones in stock and I would have to come in next week."
"I'm told they have to mail them in and it will take about five business days because they don't do replacements of Beats in store."
"Don't waste your time if you are looking to purchase anything as they are typically out of stock."
"called about iphone charging cables for the X. rep on the phone said they had them in stock for pickup. got to the location and the greeter said they did not have any charging cables and haven’t had them for a while."
"Took our phone here that wouldn't hold a charge and was told the charging pins were bent and the only option was to buy an entirely new phone, no other options."
"Sent me home with the wrong macbook charger despite my asking many questions because I knew my model is old and didn’t work with the new chargers."