Best Buy Reviews Summary

Customer Service

Pros:

• "Super knowledgeable and nice employees."
• "Andrew was the best. He helped me find just the right laptop and printer for my needs all within 1 hr."
• "Andrew and Gus answered all of my questions so quickly and in a way I (technologically illiterate) could easily understand."
• "Collegeville Geek Squad is very friendly and provide good service."
• "The sales associate Matt was very knowledgeable about the different options for laptops."
• "Their onsite Geek Squad repair/IT service can really come in handy to resolve issues."
• "The folks at this store are extremely professional and very approachable."

Cons:

• "Wanted a simple refund but stood in line for over 40 minutes."
• "Twice now associates are standing around while customers are standing waiting and waiting and waiting."
• "Not sure how this location is still open. Waited at least 5 minutes at the front entrance."
• "I was in the store and needed a device that was in stock but locked up in case. I asked 3 times for help from 3 different employees."
• "I have no idea what happened to this store. I wanted to get an item price checked, and the cashier gave me an attitude."
• "Horrible service in this store."
• "Went to the Collegeville location... We were never greeted, never offered assistance."

Product Availability

Pros:

• "Ideal place to go for 'some' electrical appliances, not a great selection of consoles."
• "Often, I visit the open-box section in the store to browse discounted items and 'bigly' deals on offer."
• "Large number of products. Staff helpful."
• "Best Buy carries all Apple Products and completely knowledgable about them."
• "IIRC they will price match Amazon pricing as long as the store is able to find the same pricing using their own search of Amazon's website."
• "Mostly have what you're looking for in stock or are otherwise willing to order it with free shipping."
• "This location is a good representation of Best Buy, with a large product selection."

Cons:

• "Seriously Best Buy? It's half empty 90% of time of items."
• "The store is constantly out of stock."
• "The Kindle I wanted was out of stock."
• "Now its game section has shrunk and its movie section is just 1 aisle."
• "Saw a TV we wanted on the internet, said available in the store. So we took 30 minute trip to get it at the store because we wanted it that day. We get there they couldn't find the TV."
• "They didn't have any of the drones in that they have advertised online."
• "The shelves were empty, nothing restocked, the store was dusty."

Staff Attitude

Pros:

• "Not much I can say is different about the actual store but the guy who checked us out was one of the friendliest retail workers I've ever encountered."
• "Amazing service from Paul in the TV department."
• "The geek squad transferred all my data and set up the machine perfectly."
• "Special shout out to manager Evan, who helped us out with an open box pickup TV."
• "But the young man that was helping us really did go out of his way to help get things figured out for us when he certainly didn’t have to and he had a great attitude the whole time which I really did appreciate."
• "A lovely gentleman named Michael was extremely helpful and informative about the differences between not only the different laptops."
• "JJ is the gentleman that helped me today and he did an excellent job customer service."

Cons:

• "Instead of a worker asking if I need help, they stood around having conversations with each other and helping other people out that came in after me."
• "My experience there was very unpleasant! There's two racist Karen's that work there named want to be superior to anyone Sam and tweek Jessica!"
• "Went here with the exact item in mind to buy spoke to someone that kind of blew me off."
• "Unfortunately, today I was very disappointed with the guy at the cell phone desk, who was absolutely no help."
• "Sad state of affairs around Best Buy these days."
• "I hate when I'm forced to go to Best Buy. The customer service is always terrible."
• "The people in the store are so pleasant and extremely helpful."