Best Buy Reviews Summary

Customer Service

Pros:

• "The service representative was very helpful not only processing my return but informing me that they had the proper item in stock."
• "The guys working in the computer section are top notch."
• "Both Tinisha and Yvette helped generously with my order."
• "Every time I stopped to look at something someone came by and offered to help."
• "The associate was very nice and extremely helpful."
• "The employees are nice and helpful."
• "The staff is friendly and helpful, and do their best with whatever options they have been given to sell."

Cons:

• "The workers in the TV section are incredibly condescending and rude!"
• "Store clerk didn't seem knowledgeable about what I was asking help with."
• "Super unprofessional management. Sales rep was great but 'experienced manager' Carlos was extremely rude and disrespectful."
• "Visited get new desktops with my both kids. Looking for someone to help for an hour but nobody was available."
• "No one seems to care to solve the issue."
• "Communication is awful."
• "Customer service not common at bestbuy in old country road."

Product Availability and Pricing

Pros:

• "Right in stop by & asking model, quantity and right away they said we have it, also got discount too ($50) each appliance."
• "One of the best thing I like about them is that they will price match a product for you."
• "The item I looked for was in stock and I even got a great deal getting it open box."
• "Best buy price matches so do your homework and find out where has the lowest prices."
• "Always have what I'm looking for."
• "They always have good deals. Friendly staffs."
• "Been over 10 different place try to find electric stove & Refrigerator over weeks, finally find excellent price and importantly the quantity they have super magnificent."

Cons:

• "Upon cracking my phone and taking it to Geek Squad at a different Best Buy I found out that the sales rep withheld the information that there is a $200 charge for EACH claim under Geek Squad."
• "Also the pricing of items is not very competitive."
• "The store lacks a good variety of television units to choose from."
• "They tell me there's none left. The website lied to me about an item in stock, or the staff is too incompetent to find it."
• "I bought some really expensive 300$ ear buds for Sony the wf-1000xm5 and it was missing an earbud."
• "I was looking for Headphones and many empty shelves with little to no stock."
• "The workers there lied to us 2 TIMES that it needs no speakers but now tomorrow we have to go buy speakers."

Online and Delivery Services

Pros:

• "It is a great place to shop and their online delivery is great as well."
• "Our TV was delivered 2 days later, and professionally set up by the knowledgeable and very professional Geek Squad."
• "Ordered items I needed online picked up in 20 minutes."
• "Great for purchase online, pick up in store."
• "Exceptional Online Order Pickup Experience at Best Buy."
• "An employee came out and put it in my car. And I was on my way."
• "Fast in and out customer pick up."

Cons:

• "The order was given to a third party 'Shipt' who sent a confirmation email stating the items were delivered but my boyfriend and his family never received it."
• "The biggest mickey mouse operation. If you have all the time in the world to receive your delivery call them."
• "Ordered a dishwasher from them two months ago, but it arrived damaged."
• "I was supposed to have a freezer delivered between 7am to 7pm BUT it said they would call the day before by 9pm to give a narrower arrival time. They did not."
• "A poorly staffed and poorly equipped crew delivered a defective unit (broken or missing legs) and improperly installed it tilted and not secured."
• "On their way out, the delivery team dropped the refrigerator on the floor damaging the hardwood and puncturing the rug."
• "They delivered a refrigerator the handle was on the right I specified I want it on the left, the delivery guy changed it leaving an eighth of an inch space between the rubber seal and the refrigerator and on the freezer for."

Store Experience

Pros:

• "Store was clean and organized."
• "The store is kept clean and conveniently located near all other shopping."
• "Decent location, clean, organized and most products are in stock."
• "The store is beautiful and up to date with its displays and merchandise."
• "I like this Best Buy, pretty big with a huge variety of products in display."
• "It's a nice store - the new renovations with the Magnolia section is really nice and makes TVs look great."
• "One of the best Best Buys out on LI. They have a very large store with plenty of demo room and stock."

Cons:

• "I’ve waited over...almost 2 hrs."
• "I continued my phone search looking through the display and there were many empty slots of where phone models were supposed to be."
• "6 hrs and no one had picked my item."
• "After waiting on line for 40 minutes, I started to complain."
• "No one greets you. I was in tv dept. to get simple cable. Only one person helping although other departments had several employees just standing around."
• "I found it really frustrating, unprofessional and unhealthy to have people waiting for almost an hour with a mask on."
• "Waited for 15 minutes and watched employees hanging out with each other."