"Observed Alex educating other customers as well as I waited about the depths of tires and where their tire was in comparison to replacement requirements."
"PepBoys Company was polite and honest. Happy that I was provided a Lyft Ride home to comfortably wait."
"The staff is exceptional, provided me with full reports for my vehicle, educated me in the process."
"Wilson and Tommy provided excellent customer service, test drove my car and called to follow-up with me to ensure they had taken care of the issue I was having!"
"Chris tonight was amazing had stroke in May can not walk well he helped me out the car and into the waiting room."
"Everyone was nice and helpful."
"The entire team is extremely friendly and very professional, from the customer service down to the technicians."
Cons:
"The poor IT degrades the customer service, and it makes very good people doing their best work so much harder than they should have to work."
"This is a place to avoid, i repeat avoid this place."
"Take my advice and don't take your car here for any reason. Not to mention that the waiting area is filthy."
"I feel like I was swindled and lied to."
"I do not understand how this store can stay in business with ignorant arrogant employees."
"The Cherry Hill location, however, I do not recommend at all. Refused to give me a quote for a price. Rude, dismissive, unreceptive of their guests."
"The man at the desk didn’t even apologize. Only repeated 'we only have one technician today' twice."
Quality of Work
Pros:
"Dave snuck my company vehicle in and hooked it up with a last minute tire replacement."
"These are the businesses we need in this community, with hard working, honest people."
"Prompt service during weekday. Quick turnaround time for power steering replacement job."
"Prices are great as well, buy 3, get one on MANY tire brands."
"They fix my Van had it done early and did extra stuff on it to help us out."
"Exemplary customer service at this PepBoys! No nonsense, completely fair and clear pricing, and no surprise fees."
"The service for when we received 4 tires was excellent."
Cons:
"We had our car in for a slow leak in the tire. Over 2 hours we waited and they didn't even fix it correctly."
"This place is a joke! My father in-law brought his 2020 F-150 on for an oil change and for some reason the tech felt it was necessary to rip down the splash guard that covered the trans pan."
"Assistant service manager was great. As far as the technician who serviced my truck I cannot say the same."
"They also tried to upsell me on brakes and rotors which just seemed a little bold considering they didn’t even do the tires right."
"He damaged all four of the rims on my truck that didn't have one mark on them before my appointment there."
"They performed improper maintenance and I had to pay out of pocket for another auto shop 380.00 to fix the problem they caused."
"Usually when going to this store I have a great experience. However this time I took my car for an alignment and when leaving my car suddenly shakes when I brake."
Facility Cleanliness
Pros:
"The restroom was clean."
Cons:
"The restroom was filthy dirty."
"Not to mention that the waiting area is filthy. Dust on the floor was awful and was triggering allergies."
Communication
Pros:
"Chris is a great person and an amazing guy! Friendly, fast, and kept me informed!"
"I was totally Blown Away by the customer service and knowledge of Joanne!"
"Service writer Aaron, tech David and manager Wilson were all tremendous, professional, courteous, knowledgeable."
Cons:
"The worst part about this whole experience is the fact that I’ve been calling and emailing since this situation occurred and no one has gotten back to me in an attempt to fix this."
"Here it is just shy of 2 months after my initial report and never once have I received a call back or any acknowledgement whatsoever regarding the incident."
"He recorded my info and said someone would be calling me."
"Horrible service!! Dropped the car off on Saturday, was told it was being worked on went to the shop 2 days later to check the status they never even started."
Value
Pros:
"I also received an unexpected discount, which was awesome."
"Great service department. I had my tires replaced. Great price on Cooper tires."
"Always trust that I am getting top notch quality with fair prices."
Cons:
"How much do you charge an hour? My son has an old 2000 Dodge Intrepid... they quoted him $2244.00 To replace a brake line, I thought he was joking."
"Got charged $170 dollars to balance and mount 4 new tires."
"Chris also gave me a charge of $268 for tire install when I was quoted $78 from Tire Rack."