"john and jose were amazingly helpful when i came to them with a issue about my car."
"I was greeted by Jose who assured me he'd be able to help me."
"Morgan was super helpful and accommodating when answering all of my tedious questions about my old car."
"Great experience...bottom line-the service manager could have ripped me off and HE DIDNT! He was truthful and honest."
"Morgan at the front desk was very welcoming and friendly as well. She explained everything clearly and made me feel like a valued customer."
"Jose and Morgan and the team were amazing, thanks again."
"Jose and the Somers Point Mavis team is an example of how excellent customer service should look like."
Cons:
"Horrible service I made an appointment in advance to be told they never put it in their system so I had to come back."
"The manager lied to us and said that it was only the cost of the hose, no labor was being charged."
"Worst customer service EVER - had road hazard coverage on four tires... no apologies."
"When we called to give them a chance to make it right, the manager was incredibly rude and demanded that they did nothing wrong and refused to refund even the labor from the second visit."
"Horrible customer service... the manager and lady there is so rude, condescending, and overall could care less."
"When I walked in, I was ignored for 10 minutes by the front desk staff only to find out that they never booked my appointment over the phone."
"Their Costumer service was unbelievable bad, the call Center tells one information and you get to place for services, they another and you don't get the service you need done it's a mess."
Pricing and Charges
Pros:
"I am very impressed and the prices are very reasonable."
"Had a bad experience with another branch of Mavis in the southern NJ area as far as an alignment goes, and the Somers Point branch made it right, and got the alignment 100% perfect."
"Great place to get quality tires for a good price."
"Pricing is good and most of the time they can 'find' a coupon for me to save me a few bucks."
"Very good people very kind very responsible they promised to be on the service in the tires for certain time they keep their promise nice attitude."
"He could have charged me $200+ for new tires but he didnt."
"I got a $79.99 and I need rotors also. Bottom line the price I ultimately paid was still less than any other store I went to."
Cons:
"I went the end of December to get my tires checked... Think I got ripped off."
"Read your estimate carefully. I went to get the $79.99 brake job walked out paying $896.00."
"As for my high prices comment, I also got an estimate for four new tires for another vehicle and it was at least $200 higher than other estimates I received."
"They then quoted me an outrageous price of $1,100 to do the job."
"Place was trying to sell a brake job that I did not need."
"Then they gave me an invoice that was more than DOUBLE the estimate I was given on the phone."
"DONT WASTE YOUR TIME OR MONEY! $75 to swap 2 tires from one rim to the other!"
Appointment and Wait Times
Pros:
"It was very convenient to be able to walk in without an appointment and have my car ready and back on the road much sooner than expected!"
"Under 2 hours with no appointment is fast!"
"The car was ready a half hour later!"
"I went in without an appointment for a tire plug and it was done in 20 minutes."
"These guys saved me on a Saturday morning when time is money for me. I called, they said bring the car right over, sent me an email confirmation which made it easy to reference when getting there."
"Very accommodating! My husband had a flat tire on Labor Day weekend at 4:45 and closing time was 5:00."
"I've had one unfortunate experience. But the new management/supervisor had rectified all issues."
Cons:
"Had an appointment at 4:45 to get a tire patched. My car sat in the parking lot until 5:30... It took them 1.5 hours to do a job that should take 15 minutes."
"Why make appointments .. this is the second Mavis that has done this... And nearly 2 hours later for an oil change. And the car hasn't even been brought back."
"Terrible!!! I called to have on rim swapped and put on my Cherokee... now I'm stuck in somers point because now it will take 2 hours to fix not 20 minutes...."
"Two and a half hours later I walked back over to find my car had never been moved."
"Leaving the shore had a flat. Called ahead an hour earlier, Waited for two hours for a flat tire."
"When I arrived Sunday they told me I had to leave it for the day."
"We had an 11 o’clock appointment to have four new tires put on our truck. We came back at 1 o’clock and they were not ready."
Quality of Service
Pros:
"Came for a tire plug for a slow leak. Not only did they find and remove the tack that was in my tire, they did it in a very timely manner."
"I love mavis tires discount. Somer point mavis will be my car shop from here on out. Thank you guys so much."
"Mavis is an excellent choice for new tires."
"I highly recommend Mavis Tires in Somers Point, even if your car is younger."
"This place is great. Low pressure, friendly, fair pricing— and often at much less than their competitors."
"The employees are always friendly and honest."
"The honesty and integrity of the workplace won me over the first time, it's what will keep me coming back Time after Time again."
Cons:
"Outside of getting tires mounted and balanced, don’t let these people touch anything else on your car. They straight up lied to my wife about the brakes on my vehicle."
"DO NOT GO HERE IF YOU CARE ABOUT YOUR CAR!!! They mangled a very expensive wheel and tire off my Audi, carelessly taking the tire off!"
"Instead of fixing for overheating, told my daughter it was fixed and allowed the car to leave the lot about 10 miles from their location the engine seized."
"Destroyed wheel and alignment far off only came for a alignment and got my passenger side rh wheel Destroyed."
"Took my set of brand new tires and wheels to have mounted and balanced. They scratched the face of all four mag wheels."
"Technician used wrong socket and striped all lugnuts and scratched rim when I complained manager played it off with excuse of manufacturer used lugnuts with caps."
"Beware... Very FEW of these Mavis places even have any ASE Certified mechanics, They hire ANYONE off the street to work."