Address: 545 Berlin - Cross Keys Rd, Sicklerville, NJ 08081, USA
Phone: +18568466638
Rating: 4.7
based on 264 reviews.
Customer Service
Pros:
"Ellis, Larry, Stephen and the extended staff are exceptional at the Sicklerville location."
"The woman at the counter asked how we were doing and had an overall friendly and helpful demeanor."
"The team at Mavis is fantastic! Both Miles and Dante assisted me, as they were both knowledgeable and dedicated to making sure my Jeep was safe to drive."
"They are really professional and nice."
"Awesome Job to Tori and Steven!!! I had a flat tire and they were able to take care of it immediately, and quickly."
"Their customer service is great. They kept me updated about the whole process. They’re always friendly and courteous."
"The staff at Mavis are always so nice and helpful, we have been going there for years now and they never disappoint!"
Cons:
"Regional Manager is extremely unprofessional, nasty and never returns calls."
"Upon entering the establishment, I was given an attitude, told they hate working with insurance, laughed at for having a specific brand tire."
"Waited over 3 hours to get 2 tires replaced only to find my car damaged."
"I refuse to let them even touch my car after all this carelessness."
"Worst experience ever. Made an appointment for 9am 11/11. Arrived to the Mavis in Sicklerville at 8:30 to update car information as I had not been there before, only to be told I didn’t have an appointment."
"Employee Miles was very rude. More attentive to his phone and texts instead of the customers around him."
"The young lady that helped me was very unprofessional and aggressive when asking her questions about tires online."
Efficiency and Timeliness
Pros:
"Needed 2 tires checked. Came in at 8am Larry took care me right away."
"Caught a flat in the parking lot behind them the got me right in put my spare on free of charge did have it to my a new tire right there and then but they still made sure I was stuck 10/10 customer service for me."
"Quick and efficient service! I showed up at 8am with only a reservation for an appointment (but no time since it was last minute) to get a new tire and was out by 8:30."
"Great customer service and very friendly staff. They took me as a walk-in and was able to get me in and out quickly."
"Had a perfect experience. Called the day of getting a bad flat."
"Had a great experience! Was able to call and book with them on very short notice and they were still able to provide great service and save me a lot of money!"
"Made an appt on line for oil change arrived at 4:30 for a 5:00 appt. My car was on the lift by 4:45 and I was out of there by 5:30!!"
Cons:
"I am still sitting at Mavis waiting for an oil change and a low beam bulb change. What is the point of having an appointment if it is not faster."
"We had an appointment scheduled here for 2 new tires, 4 hours later they still hadn’t gotten to our car."
"The past 2 oil changes I’ve had at this establishment, I waited over 2 hours for my vehicle to be done. Just an OIL CHANGE."
"I got a very good rate on tires on a Saturday and was told that my tires would be in on Thursday morning, my car would be ready that day... they never got to my car."
"I made an appointment yesterday, Saturday May 27, 2023, for 10:00 a.m. I dropped my vehicle off for an oil change. I hadn’t gotten any updates on my vehicle throughout the day."
"Had an 8am appointment and unfortunately took longer then expected."
"I made a 10:00am appointment yesterday for an oil change... It is now 7pm and I still don’t have my car very disappointed never coming back here again."
Professionalism and Expertise
Pros:
"They did an excellent job with my brake installation. Staff behind the counter were very professional and kind, as well as staff in the Garage."
"NEVER HAVE I SEEN SUCH AN IN SYNC TEAM !!!"
"It's difficult to find a good honest mechanic. Brought my daughter's car in for an hvac issue. Problem was diagnosed and fixed the next day."
"They are extremely thorough, detail oriented and empathetic to how important a speedy resolution is."
"Excellent staff, incredibly helpful and happy to explain fees and break down prices."
"They did a wonderful job fixing up my Subaru. I couldn't be more pleased with their service, pricing, professionalism, and friendliness throughout the process."
"The team at Mavis Tires displayed a high level of professionalism and expertise throughout the entire process."
Cons:
"Came to get two tires replaced. They replaced the wrong tires and tried to keep one of the good ones left and sent the car out."
"Long story short, they let their trainees work on my brand new car and they scratched all four wheels down to the base metal."
"I have a scratch on my bumper that was not there when I brought it & my Lexus valve caps are missing & they put plain caps on my tires."
"When picking up the car and driving it there was a loud banging when driving over 30mph."
"At one point the manager proceeded to yell at the employees loud enough that everyone in the waiting room could hear her."
"My sons car was driving perfectly fine before we bought it in and as my son is driving it starts to smoke and spill oil all over the place causing a scene and my sons safety to be at risk!"
"THEY NEVER EVEN TOUCHED MY VEHICLE. IT WAS STILL PARKED IN THE SAME SPOT I LEFT IT YESTERDAY!!"