Monro Auto Service and Tire Centers Reviews Summary

Customer Service

Pros:

• "The best place I have been to get my oil changed so far! The service was great and Jake was exceptional."
• "Excellent customer service great staff very friendly and will work with you."
• "Very pleased by the fast and efficient service of the mechanic and the respect and kindness of the manager."
• "The service tech was phenomenal with customer service and really made my experience for car service stress free."
• "The manager at the front desk was very pleasant."
• "Jake was very helpful and attentive."
• "The gentleman were so polite thru the whole ordeal."

Cons:

• "Made an appointment for 8am ... he said he couldn’t take me because another employee wasn’t there."
• "They are horrible and I feel like they pocketed my money had to turn around and put my truck in da shop again."
• "The old guy always got attitude never wants to do work."
• "BIG SAFETY HAZARD!!!! Scam!!! Worse service I've ever got."
• "Horrible experience went for an oil change and they broke the plug from the oil pan."
• "The work they do is excellent. However, the service at the counter at both drop off and pick up leave so much to be desired."
• "They are very rude."

Pricing

Pros:

• "Their prices are unbeatable."
• "Price was reasonable."
• "Came here to get my brakes done. Manager Greg hooked me up for a great price."

Cons:

• "Over priced they charged me $400 on a 2000 Honda Civic for just an oil change and tune up."
• "If I asked I would give it 0 stars, I had always done the service with them but today I went and after they charged me $15 more expensive they did not give me a receipt."
• "Then proceeded to tell her to buy a new engine or rebuilt one and paying them over $800."
• "We took our car in for a welding job that took 15 min but got charged 150$."
• "Not only that but i was charged $140 for a break change and they didn't use no material of theirs i brung my own breaks and it was supposed to cost no more the $100."
• "When I inquired about the cost, they quoted me $670 for the brakes."
• "Got my control arms fixed wheel alignment and a sway link fixed DAMN NEAR 800$."

Management

Pros:

• "The manager we usually dealt with was great."
• "I had a wonderful experience at monro Joey and Jake were excellent they both where very knowledgeable and they had me in and out."
• "I recommend Monro on Aramingo Ave to everyone ask for Jake he'll hook you up!!!"
• "This location has gone through a few managers but the new manager Luis is incredible!"
• "Greg is an amazing manager. Handles pressure and well educated."
• "The Manager Mr Greg and his team was really nice and very helpful in servicing my car."
• "Let me start off by saying the manager James was outstanding."

Cons:

• "It seems like they are more interested in taking your money than providing honest service."
• "Don't trust this place or its rating on google they messed up my brakes."
• "The district manager not so much he rather bark orders and drag the manager around to do his job than do it himself."
• "I will never go back there ever again. the workers are good but the boss is a greedy selfish man."
• "This place is an absolute joke!! Appointments don’t mean anything, their go to excuse is 'we under staff today'."
• "Very unprofessional, scammers, and thieves!"
• "The last time I went there they told me they couldn’t do any inspections because the guy wasn’t there."

Efficiency

Pros:

• "Very fast service for an oil change today. Jake answered the phone and told me to come right in."
• "Very good n fast service from Jamaal."
• "Quick and great service. I popped a tire late in the day and got there around 530. I was out the door by six."
• "I was in and out in about an hour."
• "Appointment was at 11 I was out by 11:30."

Cons:

• "Waited almost 2 hours to get my car an oil change before just deciding to go next door to Jiffy lube."
• "I was there for 3 hours just to get a resonator welded."
• "Arrive there and walk through the doors at maybe 6:02 only to be told they are closed."
• "They told me to come in at 10:30pm and it was 1:00pm when i was attended!"
• "I was there for 3 hours just to get a resonator welded."
• "The first time I was there they were great for an oil change. NOW... everytime I have stopped in or called they can't do it."
• "I want to get my spark plugs changed and to find out when I got my spark plugs changed again my mechanic told me that my back ones were never changed so these guys only changed the front spark plugs never changed the back."