Address: 6301 Frankford Ave, Philadelphia, PA 19135, USA
Phone: +12154026203
Rating: 4.6
based on 180 reviews.
Customer Service
Pros:
"Ray and Kevin had great customer service and they were very friendly and showed very good customer service."
"Rolondo checked us out, he was kind and professional."
"Kevin & the front desk lady (I already forgot her name) were amazing and attentive!!!"
"Brice at the front desk was very nice and kept me updated on the status of my car."
"Front counter employee Jeremy was very helpful and store manager Kevin also was very pleasant and helpful and even provided a much appreciated $10 discount!"
"Jimmy was the absolute sweetest. He met me at the door with an amazing sense of humor."
"The staff at Mavis are very polite and courteous."
Cons:
"Not the female manager but the ignorant self absorbed guy that told other employees not to show up on a Sunday of all days."
"The service at this location is horrible..I paid over 500 for tires & alignment for two weeks later my tires are bad."
"This place have horrible service and unprofessional workers. I will not return as a customer this place is horrible."
"Slow service. Dirty. Flies everywhere had appointment."
"I am very disappointed with the customer service received."
"Horrible!!! The front desk girl and Jeremy are awful ppl!"
"I should have walked out then. I know he would not have done this if I was a man."
Quality of Work
Pros:
"The information he gave me regarding the condition of my car was accurate, it’s nice to know there are honest mechanics out there."
"He showed me that not only were my brakes in no need for replacement, I had another 40k (est.) mile left before needing replacement."
"They were very honest I was afraid I needed a new tire but a simple plug did the trick."
"They patched up the tire and had me out within an hour."
"Mike was an awesome technician and was able to find the small hole in my tire and patch it in less than an hour!"
"The Mechanics and the Manager does great work."
"Micah the auto technician was extremely helpful showing me some of the things that need to be replaced."
Cons:
"THEY NEVER PLUGGED THE HOLE."
"They told me it was performing at 34%... You are using this to tell people about the health of their battery so basically you are giving people inaccurate information!!!"
"One of the picture attached in this review showing how tire was installed incorrectly."
"The Manager at this location not only dismissed poor service... but also ruined a perfectly good oil plug on a brand new car."
"They scratched 3 of 4 brand new 19’ amg wheels, one scratch is probably 10 inches on the inside of the wheel."
"I purchased 4 new tires and had to keep going back (2x's) because my tires were not properly balanced."
"Took all 4 of my tire caps and tried to charge a service I didn't agree on and strong arm me into paying and acted angry when I refused to pay."
Efficiency and Timeliness
Pros:
"BEST PLACE EVER!!! THEY REALLY SAVED OUR LIFE MY WIFE GOT A FLAT AND EVEN THOU THEY WERE GETTING READY TO CLOSE THEY TOOK MY CAR IN TO HELP US OUT."
"Friendly, conveniently located and available for last minute appointments."
"Needed 4 tires on my mothers van... Once in the store we were in and out quickly."
"Although they seemed to be very busy when I dropped my car off, the turnaround time was still within a decent timeframe."
"Will definitely go back for any future tire or car issues."
"In less than an hour I was DONE!"
"Very quick and efficient! Would recommend for service!"
Cons:
"Zero zero zero... I payed 33 $ for nothing."
"I dropped car off in the morning it wasn’t brought back till late afternoon."
"Still was there over 5 hours."
"They did not finish until 6:00. They did not tell me it was going to take this long, otherwise, I would have gone elsewhere or would have dropped off the car to be completed while I was at work."
"Made an appointment online for 3pm Saturday, car wasn't taken back to be worked on until 5pm."
"Currently sitting here in the shop for 3 hours to fix a simple tire leak."
"I arrived at 12:50 only to be told they didn't have the size there. It could be ordered for the next day. My time was wasted due to poor inventory syncing. I went elsewhere."
Professionalism and Transparency
Pros:
"Thank you for showing this traveler that Philly IS still the City of Brotherly Love!"
"I came into the store and dealt with Brice, one of the sales managers. He was very courteous, professional, and seemed to care a lot about making me a repeat customer."
"They. are very transparent about the servicing and fees."
"Spoke with Jamie the Manager who was courteous and friendly and set me up with a first morning appt."
"Manager, Alex, was informative, pleasant and dedicated to see that my vehicle was fixed properly & efficiently."
"Armando Brice was Very Helpful and educated me on my tires and service!"
"The manager, Kevin, was very personable, helpful and accommodating."
Cons:
"And specifically told me x and y needed to be replaced told me multiple varying prices than what we written down."
"This review would not be here if manager would take my offer to refund money for alignment and not get a review ...after 5 days when he said I will call you back I did not get any phone calls and any refund."
"I would never recommend anyone bring they cars to 6301 Frankford Ave mavis."
"They might be a good choice for tires....but that's about it."
"I had a terrible experience. Would not recommend anyone to come here."
"So basically no one there knows ABSOLUTELY NOTHING! DO NOT BOTHER TAKING YOUR CAR HERE!"
"The New manager they have Lou is a con artists and only want to rip the customers off."